Disappointing, Despite the Frills - Customer Success Manager Microsoft Employee Review

2.0
5 Aug 2019
Recommend
CEO approval
Business outlook

Pros

-Work-life balance. -Plenty of learning opportunities. -Relaxed environment. -Great facility. -Friendliness & respect rule. -Good for short stays.

Cons

-Improperly skilled, confused and, worst, biased Middle Management. Everything goes according to managers liking. This creates a toxic environment where competent & skilled employees who are not equally good brown-nosers aren’t given the merit they deserve simply because favoritism wins. -Career development opportunities are minimal. Internal movements are totally political, the day a new job is posted (especially those non requiring specific technical skills), they already know who is going to be hired. All hiring arrangements happen before the vacancy is announced. -Cloud sales units are struggling (lack of ability to translate the company cloud into tangible business results, mainly due to the operations being off-shored which creates some sort of disconnection with the customers). -Invisible HR. -Organization transformation into being a cloud service provider is going on so the company seem to be experimenting new business models where most people feel uncomfortable & at stake. And they are. Teams happen to disband very often. So, it doesn’t seem to provide a safe & stable environment to establish a long term career plan as multinationals of the same size do. -Very poor on-boarding experience, especially for people relocating from outside Ireland, no proper orientation around what to expect, where to go, how to understand the payroll and country tax scheme. On-boarding is purely focused on skills ramp up (which is not enough if you know you're bringing in expats). -The cultural transformation being led by Satya hasn’t found a place yet in the day-to-day business, the company is still very fragmented in the way business is done & objectives are sought after & when you're there for a while you sense a gap between his view of the company & the reality of things. So, much vision but no ability to execute.

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5.0
5 June 2026
Recommend
CEO approval
Business outlook

Pros

Learned a lot, plenty of team work opportunities

Cons

Internship could have been longer than 4 weeks

4.0
28 Jan 2013
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

1. If you love tech, this is a great place. No doubt you'll talk tech (mostly the MSFT stack) from enterprise to consumer - from PCs to phones to Xboxes - from datacenter to desktop. 2. What were GREAT benefits are now VERY GOOD (took a small step down) but still probably better than you'll find at 99% of large corporations. If you've got family - the value of the benefits is even higher. 401k match is nice. 3. Even with it's struggles MSFT is still a cash printing machine. This means if you can keep your nose clean and do reasonable work, you can have a stable job, pay your bills, feed your family, and not worry (too much) about layoffs. The stock you own likely won't tank, but probably won't go up much either. You'll get a bonus each year and some stock. It's a decent life if you aren't looking to light the world on fire.

Cons

Brand on Your Resume: After many years of losing market share and struggling to be at the front end of innovation and the fact that there's 90,000 employees, don't think MSFT is necessarily going to be attractive on your resume to more agile and smaller companies. Managing Your Career: Make you say this out loud so it registers - 90,000 employees work there. Double that for vendors. It is VERY hard to "stand out" and move up in the company. Don't expect your manager to be much of an advocate or enabler to help you meet your career goals - they are basically trying to survive the stack rank every year too. Not familiar with the stack rank? Check out the 2012 Vanity Fair article called "Microsoft's Lost Decade".

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