a great company to work for , but not in Dublin! - Senior Support Engineer SAP Employee Review

3.0
24 July 2014
Recommend
CEO approval
Business outlook

Pros

Flexi time , 38 hours/week , possibility to work from home after 2 years , good work/life balance (relaxed work environment without stress or pressure) free canteen , fuel card or equivalent cash for Senior Employees, standard 22 days holidays + 5/10 extra days holiday purchase option , no dress code & multi-cultural environment. SAP is a great company to work for , but all the great perks and opportunities are definitely not in Ireland (Germany or US)

Cons

The salary are “in theory” very good , but the reality is that they will pay way below the internal salary range (pretty much the bare minimum) and the salary increase is generally between 1% and 2% a year which doesn’t even cover the inflation rate in Ireland! The environment has become extremely lazy , with some people not busy at all spending most of their time in the canteen or browsing the net ,while other employees are overloaded and management doesn’t care! Working very hard or doing nothing get you almost the same in terms of recognition and bonus at the end of the year! This environment just promotes mediocrity and unhappy demotivated people. Most roles are very SAP specific so not really easy to “sell” knowledge/.experience outside SAP. No real training most of it is “on the job” . The pension scheme is not good and the company will contribute with only 2% … in some departments , the requirements are now to travel 3/4 months year onsite at customer's premises , and you practically do it for free! (lately , only interns/graduates are hired to reduce costs and generally Ireland has become a “low cost” location , without half of the perks that German / American employees are provided with.) middle management is surely the worst part : 90% of the managers are (Irish) dinosaurs that have been in the company for 12/15 years (most of them never had a previous job before that) and they have been managers for 10 , so most of the time your performance review is done by someone who doesn’t actually know exactly what your role is and what your tasks are exactly!

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Pros

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Cons

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Pros

I really liked my role at SAP. After being a cloud Customer Success Manager supporting strategic clients for several years, I moved into a group doing digital customer outreach including producing newsletters, release enablement, webcasts, documentation, event registrations, etc. Salary and bonuses were good, no complaints there.

Cons

No real cons for the job that I was in, except that our group was eliminated by the corporate restructuring and reduction in workforce in North America in 2025. I would have loved to stay but unfortunately we probably showed up on a restructuring spreadsheet somewhere and it was determined that our services were no longer needed. We off-boarded most of our work to other existing employees (who already had full time jobs), which felt unfair to them, but that is how it shook out.

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