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      Good company that changes everything, A LOT - Customer Success Manager (CSM) SAP Employee Review

      4.0
      1 June 2021
      Customer success manager (csm)
      Recommend
      CEO approval
      Business outlook

      Pros

      Good benefits such as health and dental as well as a guaranteed bonus (not technically but I have never received less than 100%) and an almost guaranteed yearly pay increase. You also get a regular share grant as a benefit too which is nice. Very low workload

      Cons

      Very difficult to stand out as everyone is told they're amazing regardless. The pay is often lower than other roles in similar roles. Managers hired on tenure and not ability to do the job which means a lot of huge ego's with a low skill level shouting at you to do a job that they couldnt do.

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      5.0
      29 May 2026
      Architect principal
      Recommend
      CEO approval
      Business outlook

      Pros

      Great company, Great ethic, Extremely customer service and satisfaction oriented

      Cons

      Could be more aggressive to acquire US baed firms. Apart from that there is no cons at the moment

      4.0
      29 May 2026
      Content strategist
      Recommend
      CEO approval
      Business outlook

      Pros

      I really liked my role at SAP. After being a cloud Customer Success Manager supporting strategic clients for several years, I moved into a group doing digital customer outreach including producing newsletters, release enablement, webcasts, documentation, event registrations, etc. Salary and bonuses were good, no complaints there.

      Cons

      No real cons for the job that I was in, except that our group was eliminated by the corporate restructuring and reduction in workforce in North America in 2025. I would have loved to stay but unfortunately we probably showed up on a restructuring spreadsheet somewhere and it was determined that our services were no longer needed. We off-boarded most of our work to other existing employees (who already had full time jobs), which felt unfair to them, but that is how it shook out.

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