Difficult company to navigate - Client Partner SAP Employee Review

The suite of offerings (both software and services) is very complex and seems to be in a constant state of change. This makes it very difficult for a single individual to explain things to customers, and as a result, the account team becomes a small army of resources - each one specialized in one small niche of the overall solution. Ask 10 different resources to define something as heavily marketed as HANA, and you are likely to get a good 7 or 8 entirely different responses. I'm always surprised when I read other people listing work/life balance as one of the "pros" of working at SAP. I worked weekends and vacations just to keep up because of either unrealistic expectations or dealing with the added time required to work through the red tape that is required to do one's job. Every vacation request was challenged by my manager even though I had earned the time off, and I painfully recollect times when I was staring out at the ocean from my hotel room while I was on a mandatory conference call. Maybe it was just the team that I was on, but I found management to be aloof and clique-ish. A lot of management by intimidation, and then those same managers wonder why you don't reach out to them more often. The reality is that they (the managers) are under constant pressure and it all flows downstream.