Visionary founders but terrible command-and-control management - Senior Account Executive Salesforce Employee Review

2.0
28 Nov 2018
Recommend
CEO approval
Business outlook

Pros

Unlimited time off - and I've taken it Generous time off to volunteer - which I haven't had time for Generous donation matching - which I always take advantage of for my favorite causes Superb brand for your resume - recruiters will come after you almost daily

Cons

Ohana, what Ohana? Management (at least in sales) only manages by the numbers, with no EQ to speak of, shuns 2-way dialogue, and pushes everything on the front line. They don't prioritize their requests and overwhelm their teams, who are trying to close business and/or appease unhappy customers. Meanwhile, there's zero knowledge management to speak of -- we are literally incessantly filling out shared docs with the same information multiple times outside of the CRM. and everyone on the account team loses the plot. Who would have thunk? Salesforce is cost cutting in an effort to reach profitability. Goodbye parties, offsites, and non customer-facing travel. Benefits aren't cheap -- I'm paying well over $400/mo. for mine. It's been observed that they are systematically pushing workers 40+ out of the business to hire less experienced / new grads for less -- a "best practice" of private equity companies that seems to be catching on like wildfire in tech. Last but not least, at a company that espouses the values that it does, I am surprised that so many offsite events and outings include a ridiculous amount of drinking. Not ONCE has our team done a group volunteering outing or something to serve our community (and I'm at HQ in San Francisco). Instead, every time I go out with my sales colleagues it turns into some weird game of chicken of who can drink the most and still function the next day. Honestly, it's pathetic. These aren't even 20 or early 30-somethings.

avatar
Salesforce Response
7y
Thank you for taking the time to leave this detailed feedback. What you described is concerning and completely counter to the company culture we want to create. Can you please reach out to Rachel Courtney for a confidential conversation on your experience so that we can work to improve? Or, if you would rather, could you please provide more details anonymously by contacting our third-party provider Ethicspoint at http://www.salesforce.ethicspoint.com/? We're taking your concerns very seriously and want to work immediately to address them.

Explore other reviews about Salesforce

5.0
17 June 2026
Recommend
CEO approval
Business outlook

Pros

Great culture and team. Supportive

Cons

Don’t really have bad things to say.

4.0
9 July 2014
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I've spent over 8 years with Salesforce in various management and individual contributor roles, all customer or partner facing. Some of the pros: - vibrant, fast paced culture - smart, fun, aggressive colleagues - management is focused on latest tech trends and staying or becoming a leader for many of them - by and large, customers and partners are very positive about the technology - good benefits and perqs - hip urban culture at HQ - a chart-your-own-course mentality that rewards those who aggressively seek out the job they want and pursue it, or sometimes even create it

Cons

After my long tenure and many Dreamforce conferences, I'm nearly fried. To say the culture is fast paced and the focus is always changing is an understatement. The reason Salesforce always seems on top, and chasing the latest trend, and in the press, is because employees are expected to run harder, carry more, cheer loudly, and pivot constantly. It's the world's biggest startup in behavior. But at the same time, with the recent influx of top career sales leaders from Oracle and what appears to be a board-level mandate for doubling revenue, employees are being asked to do even more with even less, fill higher quotas with smaller territories, less help, and the big company bureaucracy is rearing it's ugly head. Worse still is the politics. When you hire a bunch of smart, aggressive people, and put them in an environment of outsized expectations, throw in a bunch of re-orgs and changing management, and sprinkle with uncertainty and constantly changing priorities, you inevitably get people back stabbing each other and throwing others under the bus to appear smarter and more worthy of promotion. The few at the top will get very, very rich. The rest will lose the sense of personal ownership and start to wonder why they've given up health and family

782
avatar
Salesforce Response
2y
It's not often that you get the opportunity to respond to a review 10 years in but your comprehensive and thoughtful review has managed to hold on as one of our most popular even a decade in :) It’s exciting to see that the things we love most about the Salesforce of today — super smart colleagues, being at the forefront of tech trends and establishing ourselves as leaders in the space, great benefits and perks to name a few — haven’t changed in the past 10 years. We acknowledge the challenges you faced, such as the pace, shifting priorities, and internal politics. Your advice on maintaining our foundational vision while avoiding big-company bureaucracy is helpful as we continue to grow as the #1 AI CRM. Salesforce is committed to balancing growth with employee well-being and staying true to our core values. We appreciate your insights and dedication over the years. Thanks again for your feedback!
See reviews by: Helpful|Rating|Date|All