Pros
Very few redeeming qualities. Literally you're taking a spin of the roulette when being hired as 9/10 of the managers of this site are incompetent buffoons with self-inflated egos. The Hillsboro office is a mere transfer of former yahoo customer service employees and STREAM employees, so expect nothing but metrics to guide your way. Inane goals and constant asking to work overtime. Will promise career growth, but beware! They only mean 'growth' in the sense that they want to keep you trapped in customer service, no matter your intelligence or background. Pro: free coffee, yet most companies offer something similar, especially tech companies.
Cons
Far too many to list. Middle management aside from two people are mindless drones who don't care about your well-being and reduce you to a metric. Impersonal bad stereotypes of the types who live out in Hillsboro. Constant pressure to drive down the backlog so we can fire outside vendors from assisting the company with the work. Mindless training that is both insulting and redundant for people who have worked longer than 4 months with cases. Bloviated executives who think they're rewriting the internet but in reality take 'trends' like wearable technology that tracks fitness and builds some silly api for salesforce to make your fitness goals a company competition. Acts like they invented the cloud, which btw has been in existence as long as the internet has existed. Cloud= cluster of servers that off load the processing of a computer. Software is stuck in the early 2000s in terms of design aesthetics and UI. For a billion dollar company they are getting away with murder with how clunky and inefficient the system works, but they would rather hire an army of customer reps than hire some competent programmers to improve the system. Unethical policies regarding promising Indian immigrants the golden ticket of a green card, yet in reality just use them as work/coding horses to pump out mediocre programs. Fail to see any real innovation within the company, but loves to ride off the innovation of other companies and then celebrate it as their own success story. I think this company relies upon the ignorance of businesses to buy into systems simply cause they're easy to access, not at all easy to use. Yes a cloud based, internet system is easier to login, but salesforce is an unequivocal mess of a company, both from a software standpoint and internally. They make lots of money, yes by that metric they're successful, but should not even be considered in the top 100 of tech companies worldwide because they lack any TRUE VISION.
