Could be better - Customer Success Guru Shopify Employee Review

3.0
22 Nov 2018
Recommend
CEO approval
Business outlook

Pros

Great support network, benefits are amazing.

Cons

Management does a poor job of putting a growth path in front of you. difficult to make lateral career moves if you are in tech because your role is often specified into a niche where you learn just enough skills to do your role there but it is difficult to do a similar role in another company. They don't have a concrete way of determining how well you work. The work you do is objectively reviewed by your lead and perhaps one other person, but work expectations are so fluid and arbitrary, you feel like you will never hit your targets.

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5.0
2 July 2026
Recommend
CEO approval
Business outlook

Pros

Amazing company with incredible product

Cons

None that I can think of

2.0
29 June 2026
Recommend
CEO approval
Business outlook

Pros

- Kind and talented co-workers - Generous AI token spend - Fairly transparent company (has been getting less transparent over the years) - Lots of opportunity for impact

Cons

- Product management discipline is quite lacking since the new CTO joined - Microsoft culture is adding more chaos and stress, and causing projects to actually go slower - Managers are afraid to tell the truth to Mikhail about the loopholes in engineering; they just want to look good, so they rush their teams to ship crap - Top engineering leaders are moving out of management roles or leaving the company - Tobi used to be far more involved in ensuring a high engineering bar, but seems to have handed over the reins to the new Microsoft regime

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