Poor Upper Management - Customer Service Representative Shopify Employee Review

3.0
26 June 2019
Recommend
CEO approval
Business outlook

Pros

Constant learning, work from home (no commuting), great teams

Cons

Management very young with no experience, schedule horrible have to work every holiday, tied to the desk hard to even take a potty break, 3 technical chats at the same time saying do not need to code but you do. They made many training errors and threatened to fire immediately instead of taking responsibility for their errors.

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5.0
2 July 2026
Recommend
CEO approval
Business outlook

Pros

Amazing company with incredible product

Cons

None that I can think of

2.0
29 June 2026
Recommend
CEO approval
Business outlook

Pros

- Kind and talented co-workers - Generous AI token spend - Fairly transparent company (has been getting less transparent over the years) - Lots of opportunity for impact

Cons

- Product management discipline is quite lacking since the new CTO joined - Microsoft culture is adding more chaos and stress, and causing projects to actually go slower - Managers are afraid to tell the truth to Mikhail about the loopholes in engineering; they just want to look good, so they rush their teams to ship crap - Top engineering leaders are moving out of management roles or leaving the company - Tobi used to be far more involved in ensuring a high engineering bar, but seems to have handed over the reins to the new Microsoft regime

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