Pros
Work schedule flexibility, ability to work from a home office, excitement of working for a fast-growing company.
Cons
Worked as a remote support representative for over 12 months. My experience included a great deal of promises from management regarding possible advancement but these promises never came to fruition. Many of the early remote representatives were originally hired as employees but then were told they would actually be working as contractors with the possibility of extension just prior to the beginning of employment. Contract lengths decreased from 8 months down to 3 and then down to 2. There were absolutely no benefits or pay increases, even though it was promised more than once. Work feedback was never given, managers could not be easily contacted--ask two managers & get 2 entirely different answers. Every community manager was very young (under 30) which is not in itself a negative, unless there are no "older" people with real-life experience training & overseeing them on how to treat and relate-to employees. The "risk" of contract work was accepted because I was continually told by team managers that I could feel secure (I was specifically told by a manager recently that I could feel very secure in my job, since I had been trained in virtually every type of available support). Just as every other promise, this security was not a reality.
