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Excellence/Knowledge center which progressively turned into a CallCenter for the Technical Support department - Technical Support Engineer VMware Employee Review

2.0
15 Apr 2012
Recommend
CEO approval
Business outlook

Pros

1/2 Months training on Virtualization Technology when you join Nice canteen and office/campus Nice to have on CV Casual environment

Cons

- Job exclusively centered on metrics/statistics, every move is now monitored to squeeze you more. - Regularly not trained on new products or only 6 months later. - No time given to work on projects beside closing support requests. - Very repetitive and exhausting. - Support department is considered to waste money by top management because it does not sell anything. With a such vision, it is unlikely to see new benefits given to the department albeit the company makes more money than ever. - Interests conflicts as (Senior) management is made up of family/friends. - No medium/long term vision, one day you are asked to produce quality, the day after, quantity is the only word you hear.

Explore other reviews about VMware

5.0
24 June 2019
Recommend
CEO approval
Business outlook

Pros

VMware is a big company but in many ways had a startup vibe. That was great because the resources and infrastructure of a big company were there, but it gave most people I worked with freedom to work on many projects, influence, move around, and contribute in many ways. Plus, many things moved faster than they might at other companies of the same size. Perks were really great including bonuses, events on the campus, opportunities, etc.

Cons

The biggest con is the annual layoff. During most of the years I was there, we were growing like crazy, beating expectations, gaining in stock price, etc. It was always positive and upward. However, every single January, it was known that there would be a round of layoffs, even when all numbers were looking great as they almost always were. Management called it restructuring. But, over the years, some really good people were let go for no apparent reason. Then to add insult to injury, a week or two later, there would be a company quarterly meeting discussing how VMware was doing so well and is still hiring, but they had to make some changes. It always felt dishonest and the sympathy for those let go came across as disingenuous.

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