Pros
-The 401K benefits are legit, if you're willing to stick around a long time. -Uhhhhh that's about it.
Cons
If Glassdoor has a character maximum, I'm definitely about to hit it. You might have noticed all the negative reviews of the Client Relationship Specialist/Brokerage Investment Professional Position. Sour grapes, right? -HR does a great job of obscuring the fact that ALL you'll be doing is taking calls. That's all. Literally it. You will work in a call center, and take 50ish calls a day. Basically non-stop. -Maybe 20% of your calls will deal with finance. Hope you weren't planning to use your finance degree. -The other 80% are people calling with technical issues with the site, problems filling out forms, and general annoying administrative crap. -You will get yelled at frequently, for things you have no control over. Vanguard is the Wal-Mart of mutual funds. It attracts Wal-Mart customers. Get ready to apologize a lot! -Office politics are huge. Helps to kiss lots of butts. Or be some kind of minority box they can check. You MUST drink the kool-aid. And oh boy, I've never been anywhere that emphasized the kool-aid more than Vanguard. -The company is DIRT cheap. So they don't hire as many people as they actually need (more on this later). They also use outdated tech. Your computer WILL crash multiple times a day. But you'll look forward to it! There's a few minutes you don't have to take a call. The company is too cheap to spend money on actual software. Gotta keep ratios low! -Another way they keep expense ratios low is staying understaffed. It's not uncommon for customers to wait an hour on the phone to talk to you. Guess what mood they'll be in? -The company's processing group sucks. They're always backed up. It takes weeks to do simple stuff. Why? They don't want to hire more people. Why not? They're DIRT cheap. Gotta keep ratios low! -The company pushes advice services on people. But the advice service is pretty useless. Take the mutual fund recommendation quiz online, and that'll basically give you the same thing. -Promotions are few and far between, and even then, you'll see a minimal salary bump if anything. -Call quality listens to your calls randomly and dings you if you misspeak something in the slightest. Better be perfect!