Come for sales moving in a troublesome direction - Anonymous employee Zillow Employee Review

4.0
26 Mar 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Fantastic training, management team, and environment. Ample opportunity to move around the company. Career oriented sales organization. Innovative and committed to growth.

Cons

Comp changes constantly in the wrong direction. The sales organization beat expectations and they were rewarded with twice the competition and a worse compensation plan. They gave us a base pay raise but the commission pay out has been cut in halve over the last 3 years. There is a inverse incentive to become a senior account manager or executive.

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Zillow Response
8y
Thank you for your review. I am glad to hear of your positive experiences on the team with leadership, training and our overall office environment. Thank you for contributing to what makes Orange County an incredible sales team! I am interested to have more dialogue with you regarding your views on the compensation plan. Our compensation plan is designed to provide a compelling financial opportunity that rewards top performers. When you have some time I would love to walk through the plan with you, look at potential solutions, and provide pathing towards a very successful year for you. Come stop by my desk anytime. Thanks again for your feedback, I look forward to speaking with you more in detail. Jami Thomas- Senior Director

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Long hours with low pay

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You can make good money here.

Cons

In sales, job can change often. For example: I was making good money and excelling because I am a relationship Sales person. Then they changed it to where you get the sale, and instead of being able to grow that account via that relationship you just broke into, you have to pass it to an account manager and go back to cold/robo calling. You "book" of business you recive to prospect from is a lottery. I received a book of prospects/accounts that most of the were low income, or senior living properties. They don't have a budget and have a line of renter on a waitlist. No way to convince them to spend money on advertising but you still have the same quota.

2
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Zillow Response
1mo
Thank you for sharing such a detailed perspective. We understand that frequent changes to roles, account ownership and business priorities can have a real impact on relationship-building and the day-to-day experience in sales. We’re glad to hear compensation was a positive part of your time at Zillow, and we appreciate you being candid about where the model and structure felt frustrating. Feedback like yours helps us better understand how these changes are experienced across teams as the business evolves.
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