Not what it use to be - PAC/CES Zillow Employee Review

3.0
14 Aug 2018
Recommend
CEO approval
Business outlook

Pros

benefits are good and have hsa. we have a lot of snack in the kitchen. time off is flexible with enough notice to your lead

Cons

Since I started in PAC (the customer service position), there have been so many changes which has everyone down and the atmosphere isn't the same. Any time I am in a common area, there is always a PAC employee making a negative comment. I hear things all the time like "we are all replaceable" "bottom of the food chain" and we are not "cared about". Most agree the CEO has an amazing vision and best interest for employees, but that is easily forgotten in this department. The schedule I had for over a year was changed with weeks notice and I was told it was "permanent". A couple weeks later, changed again...to another "permanent". Management said they are available to speak with about ANY issues, this included. But when I go to my manager, I am delivered with a "it's not my problem" attitude. And when I say attitude, I mean it! Everyone is scared to voice their opinions, it is sad. I never thought I would see Zillow go down this road. So many people are unhappy but there is nothing we can do other than update our resumes and move on.

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Zillow Response
7y
Hi, thanks for this feedback. I'm sorry you feel that way. One of the first things we did when I came to PAC a couple years ago was to stop changing schedules as frequent as every 3 months. It was disruptive to people's lives and didn't serve our customers needs. Since then, we only change schedules when inbound volume from our customers requires it, and then only when that inbound volume change will be long term. So we've had fairly stable schedules in PAC for quite a while now. This year, as we launch the next iteration our of Premier Agent platform nationwide, there has definitely been the need to go where our customers need us. Our goal with schedule changes is always to be as least disruptive to our team members as possible, and we try very hard to give 30 days notice when we have to adjust timings. I'm sorry you felt your manager brushed off your concerns. I'd be happy to talk to you about that in detail if you'd like to reach out to me at jrg@zillowgroup.com, or catch me the next time I'm in Denver. When I was there a couple weeks ago, I held several all-hands style meetings Sunday thru Tuesday where we went over the recent employee survey, which showed that more than 80% of PAC team members indicated they would recommend Zillow to a friend as place to work, and also that they planned on staying for at least 2 years. We also talked about great changes we made to allow team members more opportunity to explore career development, and had some time for Q&A. I hope you were able to attend one of those sessions. If not, or you have other topics you want to discuss, again, please shoot me a note. -JR Gast, VP Client Experience.

Explore other reviews about Zillow

5.0
8 Feb 2026
Recommend
CEO approval
Business outlook

Pros

The posts about AWS culture infiltrating Zillow must be pretty team or person specific, as I've seen nothing but leaders who really care about their teams and the business. Middle managers can often drag down morale and culture - and working remote makes that hard to see/fix. But generally, the culture and support at Zillow is WAY better than any other tech company I've worked at (or heard about from friends). Fully remote with decent benefits and people who generally care about each other is fantastic (and hard to find in today's market). For those complaining about bad culture - I'd suggest you look at another role in another org, you might be pleasantly surprised the ZG people first culture is still strong.

Cons

Fully remote makes it hard to get the right visibility and promotions and ratings are unfortunately tied to whether senior leaders see your work and know who you are. You have to make an effort to be "seen" and that's hard to do remote. The news cycle is noisy with lawsuits, but I think a lot of that is because we're a big name with a big target on our back. A judge just ruled in Zillow's favor, against Compass.

2
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Zillow Response
3mo
Thank you for taking the time to share your review. It’s great to hear that leadership support, flexibility, and a people-first culture have stood out in your experience. We also recognize that visibility and growth can feel different in a remote environment, and feedback like this helps highlight where continued focus and clarity matter. We appreciate you sharing your perspective.
3.0
8 May 2026
Recommend
CEO approval
Business outlook

Pros

You can make good money here.

Cons

In sales, job can change often. For example: I was making good money and excelling because I am a relationship Sales person. Then they changed it to where you get the sale, and instead of being able to grow that account via that relationship you just broke into, you have to pass it to an account manager and go back to cold/robo calling. You "book" of business you recive to prospect from is a lottery. I received a book of prospects/accounts that most of the were low income, or senior living properties. They don't have a budget and have a line of renter on a waitlist. No way to convince them to spend money on advertising but you still have the same quota.

2
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Zillow Response
2w
Thank you for sharing such a detailed perspective. We understand that frequent changes to roles, account ownership and business priorities can have a real impact on relationship-building and the day-to-day experience in sales. We’re glad to hear compensation was a positive part of your time at Zillow, and we appreciate you being candid about where the model and structure felt frustrating. Feedback like yours helps us better understand how these changes are experienced across teams as the business evolves.
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