Meets Great Place to Work expectations - Software Engineer Zillow Employee Review

5.0
12 Aug 2021
Recommend
CEO approval
Business outlook

Pros

1. Competitive pay, excellent benefits (no cap for SDEs on PTO, health coverage, signing bonus + annual "merit" increase raise) 2. Great culture. I would say people in engineering (or around it) are generally nice and/or helpful and motivated. You know you're working with smart people but you'll still almost always able to find someone who's willing to help, or something to get involved in to network with or meet nice people with common interests. Stuff like getting involved in affinity networks feels encouraged, although sometimes there's a struggle to balance time and work like anything. 3. Excellent work/life balance. This depends on your team and manager, but executive leadership encourages it and in all my time at the company, this has generally been met. I feel able to take advantage of this and sign off when I need to. Generally my coworkers will respect that. 4. Almost every time a major event occurs, ZG will address it from leadership. Whether it's the "Racism has no home here" callouts and actions in response to BLM protests, natural disasters occurring in the states, or handling the pandemic with an early full-time WFH response, it feels good to work at a company where leadership seems to push for true transparency, instead of sweeping major political issues under the rug or treating employees like disposable workers. Leadership is aware and acknowledges the importance of personal lives outside of work which was HUGE during the pandemic. I'm not a parent, but there was a struggle across the company with the work/life balance - which we know because they took polls and showed results at meetings. It felt acknowledged and that even when the company isn't solving something, they're actively working on things where employees are taken care of. It took a long time to finalize when we'd be back in the office and what that meant, but the decision to move full-time remote for most workers felt like it took employee feedback into account. They care about retention and consistently get culture awards and I think those things are true.

Cons

Depending on what team you're on (like any company), you might get a bad manager and/or team that doesn't fit you. This heavily impacts how your team does things because although there's a bigger push to standardize things, there's a lot of fragmentation on how to do things - whether it's process or implementation. That comes with pros and cons, especially as the company continues to grow. I've had both bad and good experiences with teams, although I felt mostly supported when it came to moving teams. Some legacy work, though again it depends on your team. Some teams are working on all cool, brand new stuff. Some are stuck in legacy work that's no fun. More work still needs to be done across equity and diversity at the company. It feels like the company is a few steps along in this area - gathering data, discussing importance and establishing it in core values for culture, having paid positions in leadership to address equity and belonging, etc. But there's still so much work to be done across gender, race, LGBTQ+ and other underrepresented groups. It's talked about and "valued" but despite the awards we've gotten for diversity, it feels like a low bar. Like we've hired some people (more than the tiny average at other companies), but how much has been done beyond that and talking? For instance, how much is career leveling and guides catered towards a certain demographic? I've been through a lot of reorgs. Not that people are getting fired, but so much is changing in the company over the years. I'm curious to see how full-time remote and all this hiring impacts our overall culture.

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Zillow Response
4y
Thank you for taking the time to write this review. I am replying here so that you know I have read it, and your opinion has been heard. Please reach out to me any time if you would like to dive into any of these topics further. David Beitel, CTO

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You can make good money here.

Cons

In sales, job can change often. For example: I was making good money and excelling because I am a relationship Sales person. Then they changed it to where you get the sale, and instead of being able to grow that account via that relationship you just broke into, you have to pass it to an account manager and go back to cold/robo calling. You "book" of business you recive to prospect from is a lottery. I received a book of prospects/accounts that most of the were low income, or senior living properties. They don't have a budget and have a line of renter on a waitlist. No way to convince them to spend money on advertising but you still have the same quota.

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Zillow Response
3w
Thank you for sharing such a detailed perspective. We understand that frequent changes to roles, account ownership and business priorities can have a real impact on relationship-building and the day-to-day experience in sales. We’re glad to hear compensation was a positive part of your time at Zillow, and we appreciate you being candid about where the model and structure felt frustrating. Feedback like yours helps us better understand how these changes are experienced across teams as the business evolves.
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