It was good until it wasn't very quickly - Mortgage Loan Officer Zillow Employee Review

1.0
24 Mar 2022
Recommend
CEO approval
Business outlook

Pros

The benefits are some of the best of any industry. That's about it.

Cons

Lack of vision. Inexperienced leadership. Metrics and goals that are nearly impossible to attain. Constant micro managing and 1 on 1's. A complete lack of transparency. In the ever changing market, Zillow did not make a plan for when rates would rise, and they always do rise. Lack or product diversity despite promises to expand the product line. Regardless of whether one can actually originate a loan due to lack of product, they will still critique you on your metrics. If one call is dropped, usually because of the technology they keep insisting is great, you will be required to write an email to 3 or 4 individuals apologizing and promising to not let it happen again.

Explore other reviews about Zillow

5.0
13 May 2026
Recommend
CEO approval
Business outlook

Pros

Great company to work for

Cons

Long hours with low pay

1
3.0
8 May 2026
Recommend
CEO approval
Business outlook

Pros

You can make good money here.

Cons

In sales, job can change often. For example: I was making good money and excelling because I am a relationship Sales person. Then they changed it to where you get the sale, and instead of being able to grow that account via that relationship you just broke into, you have to pass it to an account manager and go back to cold/robo calling. You "book" of business you recive to prospect from is a lottery. I received a book of prospects/accounts that most of the were low income, or senior living properties. They don't have a budget and have a line of renter on a waitlist. No way to convince them to spend money on advertising but you still have the same quota.

2
avatar
Zillow Response
1mo
Thank you for sharing such a detailed perspective. We understand that frequent changes to roles, account ownership and business priorities can have a real impact on relationship-building and the day-to-day experience in sales. We’re glad to hear compensation was a positive part of your time at Zillow, and we appreciate you being candid about where the model and structure felt frustrating. Feedback like yours helps us better understand how these changes are experienced across teams as the business evolves.
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