You are collateral. - Loan Officer Zillow Employee Review

1.0
2 Mar 2023
Recommend
CEO approval
Business outlook

Pros

Good benefits. They hired me at one pay scale then a few months later they dropped pay around 30% and upped metrics. So only a pro if you enjoy being lied to. Get to WFH a few days a week but there are people that don’t have to. But we have to work in office?

Cons

It’s the lying to us that is tough to swallow. They will preach rainbows and butterflies but literally everyone from top performers down are always on edge worries about their jobs. Even the managers freak out because upper management are flat out liars. They lie to your face without concern and then wrap it in some little bow. You are a warm butt in a chair here. They will act like everything is really special but loyalty means nothing to them. They have been dropping people like flies ever since I got here. Micro managment is the name of the game here. So if you like high pressure this is for you. If you enjoy losing sleep because your job is looming over your head regardless of how well you do. The whole sales floor is scared. They literally just fired a guy yesterday on the same day as his cancer diagnosis and he closed 7 loans in February. Everyone is talking about it. We are all dumbfounded. He was the guy always cheerleading Zillow. You better ask about that in your interview. Loyalty isn’t a recognized thing here. So just be aware before you accept the position that’s what you’re walking into. So when they tell you #dotherightthing it’s a bowl full of lies and you better get a spoon cause you’ve got a lot of them to eat.

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5.0
13 May 2026
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CEO approval
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Pros

Great company to work for

Cons

Long hours with low pay

1
3.0
8 May 2026
Recommend
CEO approval
Business outlook

Pros

You can make good money here.

Cons

In sales, job can change often. For example: I was making good money and excelling because I am a relationship Sales person. Then they changed it to where you get the sale, and instead of being able to grow that account via that relationship you just broke into, you have to pass it to an account manager and go back to cold/robo calling. You "book" of business you recive to prospect from is a lottery. I received a book of prospects/accounts that most of the were low income, or senior living properties. They don't have a budget and have a line of renter on a waitlist. No way to convince them to spend money on advertising but you still have the same quota.

2
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Zillow Response
1mo
Thank you for sharing such a detailed perspective. We understand that frequent changes to roles, account ownership and business priorities can have a real impact on relationship-building and the day-to-day experience in sales. We’re glad to hear compensation was a positive part of your time at Zillow, and we appreciate you being candid about where the model and structure felt frustrating. Feedback like yours helps us better understand how these changes are experienced across teams as the business evolves.
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