Good Company to work for - Customer Service Representative Zillow Employee Review

4.0
6 June 2023
Recommend
CEO approval
Business outlook

Pros

Overall this was a good company to work for. There were occasions where the company went above and beyond what was needed to do the right thing for their employee. Diversity and Inclusion is encouraged and there's a caring Diversity Group that most people will find interesting and helpful. Nice benefits and healthcare options.

Cons

Micro-managed. Repeat of the same processes YOY when new managers entered the company.

Explore other reviews about Zillow

5.0
13 May 2026
Recommend
CEO approval
Business outlook

Pros

Great company to work for

Cons

Long hours with low pay

1
2.0
1 July 2026
Recommend
CEO approval
Business outlook

Pros

Generally the people I work with are great. They are supportive, creative, and work well as a team. Work-life balance is good, although some teams have more on-call than others.

Cons

- Senior leadership has determined that inflation need not be a factor when calculating raises. - Also, we're having record profitability! But also money is very tight and we all need to tighten our belts. - Our stock is down 50% this year, but you all need to suck it up, even though stock is a huge part of pay. - We don't care that you are getting a 30% effective pay cut this year. - Performance ratings are calculated on vibes before reviews are actually written. - We've started outsourcing heavily to Mexico and India. - "We need to raise the bar" ("Please work harder for the same pay") - Health benefits have eroded for several years. - Other benefits have never been adjusted for inflation. - AI is becoming like a cult. We've actually been told that the dream is to never open a code editor again, despite the technology not being remotely ready for that (and with no proof that it is less expensive or saves time).

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