Pros
It was a good position 3 yrs ago.work from home is amazing. The immediate people I work with are inspiring.
Cons
Constantly changing processes without updating SOP documents. Constantly moving the KPI targets each month. Leadership does not show any action or take ownership of flaws in processes. Attrition rates so high you are forced to absorb other roles and switch between lines of business on every call. I take and make calls for 3 different programs and have to meet all metrics in all workfkows. The only incentive to do the job perfectly is constantly fearing termination while being told to give yourself grace to learn the new line of business. So if you are really great at your job your reward is more job in another line of business in top of all other workfkows.