Sometimes I feel we lose touch of what really matters, we focus too much on innovation competition of what's hot in the market, we neglect the simple things our customers are asking for. For example, focusing on adapting newest LLM on the market, instead of improving our customer service experience. Other cons, they're pretty restrictive of going full remote, they make unrealistic promises about "no meeting afternoons" or "we will deliver this in 6 months" when the working teams are already backed up on work.