What is the hiring process like at Navy Federal Credit Union?

Benefits, supportive management, listen to feedback, educational assistance, and ability to change shifts.

You can have all the credentials and awards, but if you don't know anyone in management or hiring team, you are not going to advance in your career. It can feel a bit clicky. Also, having the contact center come back 3 days on-site when there are not enough desks and it sounds like a loud cafeteria is going to make employees burn out and quit.

Has great health benefits and fair compensation, you even get to open an account with a credit union which I highly recommend! Good diversity within company as well!

The collections department is known to be the "trash can" of the company. The work culture and work/life balance is terrible. Very typical corporate ladder climb and incredibly misogynistic. Hiring process is not fair and is all on who you know which is how most places can be but it was blatant and obvious. Friends hiring friends into leadership positions who are completely unqualified. Again, I can only speak for the collections department, so you might be okay as long as you avoid this department!

Nice office. Nice employees. Flexible work environment.

I was terminated because I was accused of using an anti-sleep device on my laptop. I got a call after one of my remote shifts from the recruitment company saying that they had just received an email that said "I violated a security protocol and my contract is to be terminated immediately". Monday comes around, and I found out that I was terminated for allegedly using an anti-sleep device on my laptop. That is absolutely false. I NEVER had any type of device like that plugged into or on my laptop whatsoever. I called HR, I messaged managers, I emailed higher up managers, and none of them responded. I was actually terminated for something that I didn't do, and it would be easy to prove if they ever gave me a chance to prove it. All they had to do was investigate me rather than just immediately terminating me to see that no device like that was ever being used on the laptop. If IT took the time to actually investigate the laptop after I returned it, they would see that there was never any kind of device like that on the machine. All they have to do is check the windows logs and the device manager panel. It's the simplest thing to to prove honestly. Also, apparently 4 people were fired at the same exact time for the same thing according to the recruitment company which is an immediate red flag. The odds of that happening are very slim. This means that either there was a disgruntled IT guy that was being laid off that installed something on these laptops before they were sent out to new employees as a joke or a way to get back at someone, or Navy Federal's detection system threw out a false positive for an anti-sleep device somehow. That's the only logical explanations for this. Again, if you would take the time to actually question and investigate the situation instead of just firing someone immediately without letting them defend themselves or explain you would have realized this. I have NEVER been fired before, and I have NEVER been treated like this by any employer. What's worse is that I actually hold a secret clearance from the DoD, and now I have to explain to my FSO officer as to why I have a mark of violating a security protocol when it was something that I actually didn't do at all. Be wary of how this place operates. They could potentially ruin your whole career.

Good reputation, benefits, comp. New facility Many people seem really happy here

Broken promises from hiring manager and recruiter. If you have a bad manager, you are screwed.

-Awesome on boarding process for new hires -Management team is very communicate

-Occasional downtime while waiting for projects

The company provides good health benefits and spends a lot of money on employee appreciation events.

NFCU advertises itself as a company that cares about its employees. However, the promotion process is unfair and lacks transparency. It is so difficult to get promoted or change job roles across departments. Also, I was once told by a recruiter that the maximum pay increase that I could receive was 10% although I was moving to a completely different department and my skills had grown exponentially. When I first started at the company I was a new parent and fresh out of school, so I wasn’t confident enough to ask for what I deserved in terms of compensation. It is ridiculously unfair that the compensation I receive any time I change roles/departments is always going to be anchored by my starting salary at the company. Also the diversity at the executive level is pathetic- don’t even get me started on the lack of diversity on the board of directors (that makes all of the decisions for the company).

Free coffee, free lunch Fridays, healthcare and dental 7% 401k match

Went from 2 a week hybrid here to stay with no changes in sight to in the same year emailing that 3 a week is coming in April (mandatory) new performance bonus model. (Easy way for them to give lower graded performance reviews which saves them millions) while we are having one of the best years. Call center is non stop it just got numbing, they want us in there but we are on phones all day it’s pointless for us, we started 2 a week and it’s flu season of course everyone’s getting sick. Discouraging when I got the top performance grade every single year for my numbers and my attendance (no sick days or unscheduled all year every year, show up on time, provided feedback and help new employees) and just got meeting expectations. This new model will create employees that works hard to level down a bit to match what management portrays them as. No longer have the need to try hard anymore since it discouraged half the company.

Work life balance WFH Free coffee HQ is pretty at Christmas

They claim to be inclusive and accepting but they aren’t. Hiring someone for D&I and telling them a month later you didn’t hire them for their expertise in D&I rather do to graphic design which is something they have no experience is in wild. Also shutting them down when they’re voicing issues they’ve had as a member is wild especially seeing the report from CNN.

Nice office. Nice employees. Flexible work environment.

I was terminated because I was accused of using an anti-sleep device on my laptop. I got a call after one of my remote shifts from the recruitment company saying that they had just received an email that said "I violated a security protocol and my contract is to be terminated immediately". Monday comes around, and I found out that I was terminated for allegedly using an anti-sleep device on my laptop. That is absolutely false. I NEVER had any type of device like that plugged into or on my laptop whatsoever. I called HR, I messaged managers, I emailed higher up managers, and none of them responded. I was actually terminated for something that I didn't do, and it would be easy to prove if they ever gave me a chance to prove it. All they had to do was investigate me rather than just immediately terminating me to see that no device like that was ever being used on the laptop. If IT took the time to actually investigate the laptop after I returned it, they would see that there was never any kind of device like that on the machine. All they have to do is check the windows logs and the device manager panel. It's the simplest thing to to prove honestly. Also, apparently 4 people were fired at the same exact time for the same thing according to the recruitment company which is an immediate red flag. The odds of that happening are very slim. This means that either there was a disgruntled IT guy that was being laid off that installed something on these laptops before they were sent out to new employees as a joke or a way to get back at someone, or Navy Federal's detection system threw out a false positive for an anti-sleep device somehow. That's the only logical explanations for this. Again, if you would take the time to actually question and investigate the situation instead of just firing someone immediately without letting them defend themselves or explain you would have realized this. I have NEVER been fired before, and I have NEVER been treated like this by any employer. What's worse is that I actually hold a secret clearance from the DoD, and now I have to explain to my FSO officer as to why I have a mark of violating a security protocol when it was something that I actually didn't do at all. Be wary of how this place operates. They could potentially ruin your whole career.

Hybrid work, free lunch friday

I was hired as a contractor, and throughout the whole process everytime me or any of my classmates asked about being hired on full time, we were lead to believe we would more than likely get hired on after 6 months. Fast forward 5 months, my supervisor had a one on one with me and let me know there are no billets so they will be extending my contract another 6 months. Navy Federal’s business practices when it comes to how they treat their employees is abysmal. You guys are messing with peoples’ lives and it should be illegal the way you mislead hopeful contractors (which is basically all new hires) into thinking they will get a permanent spot to then just break the news right before the end of the contract that you’re going to extend the contract. Navy Fed has it figured out, why pay the employees more and offer benefits, when they have an infinite supply of contractors who they dangle carrots in front of, that can do the exact same job at a fraction of the cost. This company is a joke and I’m actively searching for another job. Also, “supervisors” and the people on the “assist” line will talk down to you and belittle you if you ask questions even if you’re brand new, they will act annoyed and bothered if you ask questions so I stopped asking for help. That’s all good riddance.