Visy Intermodal is seeking a detail-oriented Customer Service Specialist to join our RIFL Terminal.

• Be a part of an innovative and diverse industry leader in the logistics space
• Newly created position, working with a fun and passionate team
• Make this role your own! Join a fast-paced environment and progress your career!

About the Role

Reporting to the Terminal Manager, in this highly operational role, you’ll play a pivotal part in delivering exceptional service across all customer interactions and intermodal freight activities. You’ll manage documentation, coordinate bookings, and liaise with cross functional teams to ensure all freight movements are executed accurately and efficiently. Your focus will be on delivering service excellence, enhancing customer satisfaction, strengthening relationships, and embedding a customer-first mindset across the operation.

What you will do:

• Act as a key point of contact for customers, managing enquiries via phone and email
• Manage day-to-day booking requests and coordinate freight movements while updating internal systems accurately
• Liaise with rail terminals, port operators, shipping lines, and freight forwarders to ensure service continuity
• Prepare and coordinate documentation to ensure all freight activities meet operational and compliance standards
• Proactively identify and resolve issues, clearly communicating changes to minimise disruption and maintain service performance
• Support daily operational planning and coordinate communication between drivers, customers, and internal teams
• Maintain accurate system data and records to support visibility, reporting, and continuous improvement

What you will bring:

• Prior experience in customer service within logistics, transport or supply chain environments
• Strong knowledge of containerised freight, rail operations or port processes
• Knowledge of Chain of Responsibility (CoR) and NHVR compliance requirements
• Experience using logistics systems such as TMS or freight tracking platforms
• Ability to multitask and prioritise effectively in a fast-paced environment

What you’ll love when you join us:

• Employee Assistance Program (EAP)
• Option to purchase additional leave
• A collection of health, wealth and lifestyle services and discounts
• Career Opportunities within a growing business

About Visy Logistics:

At Visy Logistics, we don’t just move freight – we move industries forward. As part of one of Australia’s most sustainable and innovative businesses, we provide our people with the stability of a major employer and the opportunity to make a real impact every day. Offering a range of logistics services from warehousing, contract logistics, linehaul, intermodal transport, global freight forwarding and bulk logistics, we do logistics differently. Join a team that delivers reliable, safe and efficient transport solutions – backed by a national network and a strong commitment to our customers, communities and the planet.

Ready to hit the road with us? Apply now and start your journey toward a fulfilling career!

You will be required to meet Visy’s employment criteria which will include a criminal history check and pre-employment medical (including drug & alcohol testing).

Visy is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.

These roles are only open to candidates currently residing in Australia with full working rights.