About the Company

International SOS (www.internationalsos.com) is a global leader in travel risk management services, with a dedicated workforce of over 12,000 professionals worldwide. We are committed to safeguarding the health, safety, and well-being of individuals, providing unparalleled support and services wherever they are. Our Assistance Centre provides 24/7 international health and security assistance to members travelling or living overseas. Staffed by a network of medical, security, aviation, and logistics specialists, we prepare customers before departure, assist them while abroad, and provide assistance whenever they have a question or concern.

At International SOS, we cultivate a supportive atmosphere where everyone can thrive. We encourage applicants from all ages and backgrounds, including Aboriginal and Torres Strait Islander peoples, disabled people, diverse genders, cultures, and languages, LGBTQIA+ identities, neurodivergent individuals and veterans to apply. We value your unique perspectives and skills through our dedication to respect and care. As a truly global organisation; we operate in over 91 countries, with multicultural employees speaking over 100 languages and dialects.

About the role

Servicing corporate, governmental, and non-governmental clients globally, International SOS, a pioneer & leader in International Health & Security Risk provides tailored support through our 27 Assistance Centres worldwide. As a permanent full time role, the Security Specialist, Assistance you will join a fast paced role providing or supporting the delivery of professional and effective security assistance services for clients of International SOS by addressing the security threats and risk challenges.

Key responsibilities

• Deliver high-quality security risk assessments, advice, and the coordination of security assistance on a profile and itinerary-specific basis to travellers, international assignees, domestic nationals, and client risk managers.
• Receive and assess all security related calls and ascertain the assistance requirements of Intl.SOS clients.
• Give security advice to callers, employers, employees and organise appropriate security assistance accordingly.
• Contribute to operational readiness by carrying out tasking to maintain and develop the security provider network and internal Concepts of Operations.
• Coordinate and oversee responses to security requests for assistance, including the production of Plans of Action (POA) for specific Requests for Information (RFAs) as required.

About you

• Minimum 2 year experience in security intelligence or related field: military, NGO, journalism or similar is mandatory.
• Risk and Crisis management experience in geo-political scenarios covering ANZ and Pacific regions.
• International work experience, including in more challenging risk environments, is desirable.
• Experience working in a customer/client focused role, is desirable.

Requirements

• Strong knowledge of political and security landscape within Australia, New Zealand and Pacific Islands and global security issues.
• Excellent written and verbal communication skills including ability to explain complex situations to non-expert audiences.
• Ability to critically analyse multiple streams of information under time pressure.
• Demonstrated experience in the application of risk assessments.
• Minimum requirement of degree level (or relevant professional taring) in a field related to security, risk management, international politics or international relations.