At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. This is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you will join a team dedicated to bringing our vision to be a world leading ambulance service to life.

We are seeking Service Desk Officers to take responsibility for quality support processes including excellence in customer service (verbal & written), well thought out technical resolutions and always maintaining professional conduct. Service Desk Officers provide effective first level support to the users of AV's Information and Communications Technologies (ICT), including logging all incidents/requests, incident resolution, provisioning of equipment and services and escalating high priority incidents to IT support staff and management.

We invite applications from candidates seeking part-time employment, with hours scheduled during peak periods from Monday to Wednesday within business hours. While WFH/Hybrid options are available, it is essential that the successful applicant completes their initial training period and then maintains a presence at Ballarat Business Centre in line with our hybrid working model.

Reporting to the Manager Service Desk, the main duties of the role include but are not limited to:

The successful applicant will have experience delivering Level 1 support within an IT service desk environment. They will demonstrate a solid understanding of Microsoft Windows 10 operating system and the Microsoft Office 365 suite.

The role requires a high level of attention to detail, strong troubleshooting skills, and the ability to deliver high-quality customer service via phone and email. A sound working knowledge of desktop computing concepts and effective support strategies is also essential.

Please see the position description for a full list of position requirements and key selection criteria.

As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking.

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you are ready to be an integral part in bringing our values of Care, Accountability, Respectand Excellenceto life at AV, we want to hear from you!

By app lying for a position, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role.

Successful applicants will need to be willing to complete pre-employment screening including references, misconduct and Police Checks.

This position is classified AV2under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2021.

The position description can be found on the AV Careers website https://careers.ambulance.vic.gov.au.

Your application is an integral part of the selection process and should include

When submitting your application you will be required to respond to the following:

Please note: Answers are limited to 500words each and a separate document responding to the key selection criteria is notrequired.

Applications must be submitted by 11.59pm AEST on Monday 29 June 2026. Applications must be submitted via the AV Careers Centre website https://careers.ambulance.vic.gov.au to be considered. Emailed applications will not be accepted.

For further information, please refer to ‘Applying for a position with Ambulance Victoria‘. For any further queries please contact recruitment via recruitment@ambulance.vic.gov.au or 03 9840 3653.

4 May 2026