Resident Experience Manager

Churches of Christ, Residential Aged Care – Stanthorpe, QLD

Permanent Full-Time

About the Role:

At Stanthorpe Aged Care, we’re looking for a warm, proactive, and people-focused Resident Experience Manager to join our aged care home. This is more than just a management role, it’s an opportunity to shape the everyday experience of our 102 residents by ensuring the home is safe, vibrant, welcoming, and deeply respectful of individual needs.

You’ll lead and inspire a dedicated team: including lifestyle, kitchen, cleaning, maintenance, and gardening and collaborate closely with our Service Manager and clinical staff to ensure everything runs smoothly and compassionately.

If you’re someone who thrives on making others feel valued and comfortable, this is the role for you.

Key responsibilities include:

• Be a resident advocate, listening to their needs and ensuring their voices shape their environment
• Lead and support non-clinical teams, bringing out the best in each person
• Oversee essential operational areas like cleanliness, food service, safety, lifestyle activities, and maintenance
• Manage stock, ordering, budgeting, and compliance with safety and food regulations
• Proactively handle concerns or complaints with empathy and professionalism
• Regularly audit services and look for opportunities to improve resident satisfaction

About You

You are someone who cares deeply about people and wants every resident to feel seen, heard, and respected. You love finding ways to make things better, and you bring a solutions-focused mindset to your work. You understand that small details: a freshly made bed, a friendly chat, a warm meal can make a world of difference.

Essential:

• A customer-first approach, driven by compassion, innovation and continuous improvement
• Strong leadership skills (ideally from hospitality, aged care, or customer service environments)
• Hands-on experience with food preparation and ordering for large, aged care or similar facilities
• Knowledge of HACCP, GMP and food safety requirements (or willingness to learn)
• A Food Safety Supervisor certificate (or willingness to obtain)
• Ability to manage multiple teams, tasks and priorities with care and confidence
• A current (or willingness to obtain) National Police Check
• Hold valid Australian Work Rights – Unfortunately we are not currently able to sponsor

Importantly, you will be someone who closely aligns with our organisational values of: Integrity, Compassion, Excellence & Courage.

About Us

We are one of Australia’s largest and most diverse not-for-profit organisations, with a legacy of care and compassion spanning over 140 years. Through our faith-based mission, the church and organisation work together to provide holistic support across family services, community housing, retirement living, home care, and residential aged care. With services across Queensland and Victoria.

Employee Benefits:

As a not-for-profit, employees can salary package up to $18,549 p.a. tax-free — $15,900 on everyday expenses and $2,649 on meals/entertainment, which can significantly increase your take-home pay. To find out what salary sacrificing can mean for you click here.

We offer generous annual leave, an Employee Assistance Program, a supportive work culture, and discounts at a range of retail outlets.

Ready to Make a Difference?

Visit www.cofc.com.au to learn more about us. Click Apply to submit your application today.

We actively encourage and invite applications from Aboriginal and Torres Strait Islander people for all our positions.

Applications will be assessed as they are received.