The Customer Care Experience team in the Digital Business and Customer Care (DBCC) team is looking for a Software Engineer to join the team!. This is a great chance to broaden your experience, work on high-impact products like Savings Finder, Disaster Assistance Finder and online booking that support partner agencies and small businesses in NSW.

You will collaborate with a passionate team that values quality and continuous improvement.

The successful candidate will also play a key role in supporting the implementation of the Customer Care Service Model recommendations and how they impact on the above key products and services.

Our products use the standard Service NSW tech stack (such as Spring Boot with Kotlin, React with Typescript/Javascript, Apigee, AWS etc).

To be considered for roles in the NSW public sector, applicants must:

Please submit your resume and cover letter as a single document. Your application should highlight your skills, experience, and why you're the perfect fit for this role.

Our recruitment and assessment process is merit based. For this recruitment we will be conducting a minimum of three interview and assessment stages that form a comparative process. This will include:

Salary Grade 7/8, with the base salary for this role starting at $105986 base plus superannuation

For enquiries relating to recruitment please contact Bec Conquest via Bec.conquest@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Bec.conquest@customerservice.nsw.gov.au or 02 9494 8351.

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process