The role

As a Retail Supervisor, you will be responsible for supporting the store leadership team in overseeing the daily operations of our retail stores and supervising our store teams. In this role, you will lead from the front, providing an exceptional and memorable experience for our customers through your outstanding product knowledge, customer service and ability to offer solutions. You will also work with the Store and Assistant Store Manager to deliver on business objectives and key success indicators.

What you'll be doing

• Providing a superior customer experience for each person who walks through our store.

• Managing the movement of stock to reduce shrinkage and optimise sales.

• Filing and tidying the shopfloor and getting the store set up for promotions and sales.

• Work closely with the store leadership team to deliver on performance objectives with respect to the retail KSIs (Sales, People, Audit & Compliance, Visual Merchandising, Wages).

• Demonstrate strong product knowledge and be able to research and describe product features and benefits.

• Recommend, select, and help locate product based on customer needs or desires.

• Run shifts as required including opening and closing the store premises, cash handling and maintaining store security.

• Provide effective leadership on days where you are required to run a shift.

• Support the store leadership team by assisting with assigned tasks.

What we're looking for

• Experience in a retail customer service role.

• Supervisory experience within retail or hospitality is highly desirable.

• A strong focus on delivering outstanding customer service.

• Be able to work in a fast-paced environment and multi-task to provide service for multiple customers.

• An energetic and enthusiastic approach to store operations and a personable approach with customers.

The benefits

• 40% team member discount for you, your friends and family.

• We have partnered with industry leaders to bring you discounts on products and memberships, including:

  • Access to a free Employee Assistance Program.

  • 15% discount on Goodlife and Fitness First Gyms memberships.

  • Discounts on Studio Pilates and City Cave.

  • Complimentary consultations with Westpac.

  • 7% discount on Medibank private health insurance.

  • Up to 15% off at Strike Bowling & Holey Moley.

• In-store competitions and sales incentives.

• Gift cards for major milestones and yearly anniversary certificates.

• A monthly day off (4-day week once a month).

• Bonuses based on sales & customer service levels.

• Endless succession pathways to different roles within Stores, Head Office, or Distribution Centre.