Turn your tech agility and passion for great service into an exciting, flexible career supporting one of Australia’s largest and most trusted e-commerce retail grocery platforms. We are currently seeking motivated, quick-thinking Customer Service Representatives to join our dynamic hybrid team in Melbourne, managing online customer order tracking and logistical delivery operations. In this fast-paced casual role, you will act as the vital first point of contact for everyday shoppers—navigating multiple digital backend platforms simultaneously to solve real-time delivery puzzles, update account tracking, and provide friendly, high-quality solutions. If you thrive under pressure, possess strong computer navigation skills, and are looking for a role that blends the energy of an on-site corporate environment with the convenience of working from home, we want to hear from you!

Key Details

• Casual 0-40 hours per week

• Operational hours: 6:00am - 9:00pm Monday to Friday (Full availability required across all hours - roster)

• Commencing : 06 July 2026

• 485 La Trobe Street, Melbourne CBD

• 1 week onsite Full Time training 9am - 5:30 pm Mon-Fri

• 2 week onsite Academy training between 8am-8pm roster Mon-Fri

• Hybrid work model after week four

• Full work rights (must be able to work up to 40 hours per week, no restrictions, no student visa)

Technology required (for hybrid model)

• Your own PC or laptop with Windows 11, 8GB ram, i5 processor

• Your own headset with microphone

• Stable hardwired internet connection. (No hot-spotting or tethering)

• Smartphone for 2 factor authentication (no calls required)

• NOTE: Apple Mac PCs and Laptops are not compatible with our systems

Day in the life of a Customer Service Representative

• Service Excellence Superpower: Act as the voice and primary point of contact for Australia’s premier online grocery platform, taking end-to-end ownership of inbound and outbound customer support requests.

• Fountain of Knowledge: Deliver fast, friendly solutions across a high-volume queue, resolving e-commerce platform questions, helping users handle checkout technical blocks, and tracking active grocery delivery fleets in real-time.

• Human-First Approach: Bring a calm, professional, and empathetic attitude to every interaction, turning delivery delays or order adjustments into a seamless, positive customer experience.

• Problem-solving Pro: Actively troubleshoot delivery inquiries across multiple digital channels, keeping retail customers updated while maintaining composure in a high-tempo retail environment.

• You Love & Respect the Detail: Multi-task with precision across six independent software systems (including Salesforce, CRM platforms, and logistical fleet trackers) to document detailed, accurate customer notes on every call.

What you will bring to the role

• Strong verbal and written communication skills, with a clear ability to build rapid rapport and articulate retail delivery solutions to a diverse customer base.

• High system navigation agility and tech confidence. You are someone who can seamlessly manage multiple windows, trace account histories, and enter accurate data simultaneously while engaged in a conversation.

• A resilient, high-energy mindset that thrives when solving problems under pressure in a fast-paced corporate environment.

• A background in fast-paced customer care. Previous contact centre experience is highly valued, but we also love applicants coming out of high-volume retail or hospitality environments (like McDonald's) who possess strong communication and multitasking skills

Culture & Benefits What we can offer you:

• Comprehensive paid training

• Hourly rate + On Target Earnings bonus (based on achieving KPI’s)

• A diverse and supportive working environment - everyone is welcome here and our differences make us stronger

• Unlimited access to a trusted mental health platform

• Long-Term Career Progression: Secure verified internal pathways to transition into permanent part-time or full-time roles, or cross-skill into alternate campaign portfolios.

Our promise to you.

There is no rule that says that work can’t be fun. We promise that every day will be different and that fun will be had. We promise you an opportunity to grab a job and stay for a career. We promise you rewards for a job well done and an inclusive culture. We’re committed to continuously improving and maintaining our diverse and inclusive workforce. We believe in having a PURPOSE. Investing in our PEOPLE, and being PASSIONATE about what we do.

Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self!