• Admin / Secretarial / Office Support
• Administration
• NSW Regional - Byron Bay
• Permanent / Full Time

9/6/2026

The Company:
Positioned as one of Australia's leaders in insurance building and construction, Johns Lyng Group has been established for over 70+ years and has a reputation for excellence. Highly talented individuals, coupled with transparent and honest attitude, have had an enormous impact on the growth of the company and its running success.

What's on Offer

• The opportunity to join an organisation with an exciting future
• Being part of a respected growing business within a global organisation
• Assist local communities, businesses and individuals
• Working with a diverse, positive team that are highly driven
• Support, training, and guidance from experienced managers - Direct to Senior
• Phone and Laptop provided
• Annual salary reviews

The Role:
This diverse role involves coordinating and scheduling emergency response operations across Byron Bay. Each day, you'll play a vital part in providing reassurance, ensuring smooth incident management, and supporting efficient recovery for all types of building damage. Your ability to work with speed, accuracy, and respect in building strong relationships with stakeholders will be key to your success. This is a fantastic opportunity to join a stable and secure company that truly values its people. We're not just looking to fill positions - we're here to unlock potential, foster growth, and mentor the future leaders of our industry

Key Duties & Responsibilities:

• Engage, coordinate & create outstanding relationships with our front line responders.
• Supervising Maintenance Works within KPI.
• Supervising small claim
• Communicate effectively, the progress and success of the response
• Liaise between stakeholders
• Ensure all work conforms to legislative & contractual OHS requirements
• Assist with financial and administrative tasks, including processing invoices, preparing reports, and following up on pending documentation
• Using empathy and relationships when resolving conflicts
• Ad hoc administrative duties

Key Selection Criteria:
Do you have proven examples of demonstrating drive and energy? Are you extremely motivated and can think outside the box? Being able to demonstrate and highlight examples of these are the key criteria for you to be successful in joining our existing talented and passionate team. The following selection criteria is also important, but we are happy to teach and mentor you along the way.

• Drive and Energy
• Can-do & positive attitude
• Previous customer service experience
• Excellent written & verbal communication skills, including a professional phone manner
• Ability to develop strong relationships, over the phone and via email communication
• Excellent time management & organisational skills
• Strong attention to detail
• Team Player
• Ability to work in a fast-paced environment and work well to achieve deadlines
• Computer literate including Microsoft Excel, Outlook
• A willingness to learn. Start from the ground up in a fast-moving organisation

Please note: The successful candidate must have the right to work in Australia and be prepared to undergo a criminal background check where required.