Cotton On Reviews | Glassdoor.com.au

Cotton On Reviews

Updated 17 April 2019
633 reviews

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3.1
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Cotton On CEO Peter Johnson
Peter Johnson
155 Ratings

Employee Reviews

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Pros
  • "50% discount across all brands, flexibility with shifts (especially helpful for university students)" (in 112 reviews)

  • "Great staff discount that can be used" (in 63 reviews)

Cons
  • "Upper management do not care about you in any way" (in 49 reviews)

  • "There is no work life balance, no recognition and no incentive to try to be better" (in 15 reviews)

More Pros and Cons

  1. "sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cotton On part-time

    Pros

    salary, people , interview, discount, store

    Cons

    dont get enough shifts


  2. "Best retail company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Assistant in Hornsby
    Current Employee - Sales Assistant in Hornsby
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cotton On part-time (More than a year)

    Pros

    Friendly staff, incredible work perks, great opportunities for development, flexible with other commitments.

    Cons

    Shift work- not many full time positions

    Advice to Management

    keep doing what you’re doing! best retail job I’ve ever had

  3. "Micro Management"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Staff Discounts 50% off stock

    Cons

    Micro management, calling staff multiple times a day to check KPIs is excessive and there’s no sense of trust.

    Advice to Management

    Not so many updates in a week stores have enough to do.


  4. "Christmas casual"

    StarStarStarStarStar
    Current Employee - Christmas Casual
    Current Employee - Christmas Casual

    I have been working at Cotton On part-time

    Pros

    Great staff discount that can be used

    Cons

    Limited hours for casual staff


  5. "Casual Sales Assistant Body"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Casual Sales Assistant in Melbourne
    Current Employee - Casual Sales Assistant in Melbourne

    I have been working at Cotton On part-time (More than 3 years)

    Pros

    Nice people, sometimes fun, good staff discounts 50% off

    Cons

    Managers never want to close and if you have a closing shift you rock up to clean up all the mess from the day and they expect it to be done to perfection

    Advice to Management

    Over christmas periods, allow more staff on so there isn't one person working for 4 hours in a flagship store alone


  6. "Cotton On Casuals"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Advisor
    Current Employee - Sales Advisor
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Cotton On part-time (More than 3 years)

    Pros

    50% discount across all brands, flexibility with shifts (especially helpful for university students)

    Cons

    Since there are a high number of staff, there is not much loyalty to the senior casuals or those who have been with the company for a long time. When a branch closes down, it is largely the employee's job to find another branch and secure a transfer.

    Advice to Management

    More focus on sustainable and ethical fashion.


  7. "Great from an outside perspective"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Assistant in Melbourne
    Current Employee - Retail Assistant in Melbourne
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Cotton On part-time (More than a year)

    Pros

    50% staff discount
    Flexible roster
    Friendly staff

    Cons

    Firstly, I started at Cotton On as a casual about a year ago and it was good. Everyone seemed friendly and easy going. Training was adequate, but definitely could have used more on the registers. For the first four or so months, the job lacked so much variety and the shifts were mind-numbingly boring and felt like they went forever, even though the shifts are mostly three and four hours, rarely being rostered on for a five hour. Even now, in a big store, it's almost a 50/50 % chance you're either on the front, or in the fitting rooms.

    You get 'inducted' at the start of every shift, where your manager tells you what is the expected budget for the day, as well as the expected ratio's for customer purchases of charity items, with any purchase (WAP) items and sign ups to the Cotton On loyalty program. Along with the daily reminders of what the 'operations focus' for the week is. This is fine, it's good to have goals. You also get hourly updates on how you are going sales wise.

    We get told every shift, that we need to be approaching customers to greet them, then follow up with them a few minutes later to see if they need any help. This is absolutely ridiculous, there is no way in which one person can greet every customer that comes into the store *keep in mind, I worked in a MEGA store*. I mean, secondly to this, customers just don't want to be approached and quite frankly, bothered by a sales assistant. I am a customer, and I hate being approached!!

    Every day we get deliveries for stock, sometimes 20-30 boxes of items that are all expected to be unpacked in three hours (at 12pm). This is hardly ever achieved and managers make you feel as if you are slow and inefficient.

    Regarding the deliveries, EVERYTHING IS INDIVIDUALLY WRAPPED IN PLASTIC! I'm saying ONE box may contain 40 pairs of underwear, 20 bras and a 10 pairs of tracksuit pants, and EVERY single one of them is wrapped in plastic. If you have a problem with the amount of plastic being produced and it's inability to biodegrade, than this is literally going to make you sick. Managers again don't seem to have a problem with this, and justify it by saying that can't do anything about it.

    Now, getting down to the nitty gritty. Did you know that it has been discovered recently (and feel free to search this yourself if you don't believe me), that Cotton On does not even pay their clothing manufacturers in Bangladesh minimum wage? I'm talking 50 cents a day. To pay their workers minimum wage, they would literally need to increase their clothing prices by, get this, ONE CENT, to absorb the wage increase. Why is a company that is so hell bent of pushing their 'charity' items to help children in Uganda, South Africa and Thailand, so willing to let their staff in another third world country go without a minimum wage?

    Advice to Management

    - Annoying staff don't sell clothes, happy staff do.
    - Keep upper management accountable, don't use the excuse of you can't do anything about it.
    - Less staff and more shifts to existing staff with open flexibility.

  8. "I love my job!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Assistant
    Current Employee - Sales Assistant
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Cotton On part-time (Less than a year)

    Pros

    Great team, Rewarding Work, Discount

    Cons

    Didn't get my overtime pay

    Advice to Management

    Still haven't been paid for the extra hours I worked on boxing day.
    Please understand that sometimes it's hard to meet our daily target and that we do everything we can to get there, but sometimes it's impossible..


  9. "Perfect company."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Cotton On full-time

    Pros

    Great culture, team, environment and staff

    Cons

    Room for progression was minimal


  10. "Disappointing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Cotton On part-time

    Pros

    50% discount
    Paid breaks (but they're short)

    Cons

    Management are cliquey bullies who only care about making the most money possible every day. Of course they do, but unless you're super extroverted and get close with them, you will be completely disregarded with a maximum of 10 hours a week (usually 3-6).

    Advice to Management

    Grow up and acknowledge casuals and maybe you wouldn't be constantly going through them and hiring new ones.