Suncorp Group Reviews
Updated Aug 1, 2021
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Found 702 of over 762 reviews
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Recommend to a Friend
Approve of CEO
Steve Johnston
83 Ratings
Pros
"Work life balance for all team members" (in 114 reviews)
"Flexible Working, vast potential to shift roles etc" (in 83 reviews)
Cons
"Salary not competitive enough and career progression restricted" (in 18 reviews)
"Middle management do not seem to want the best for the company" (in 16 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
- Current Employee, less than 1 year★★★★★
Pros
Freedom in workdays, lots of support, plenty of training and job progression opportunities.
Cons
A slightly higher wage would be good.
- Current Employee, more than 1 year★★★★★
Pros
Well-trained for the role, give loads of tools to sell insurance and keep a call moving. They appear to care about your well-being in the role, and acknowledge that it is not a glaamourous one.
Cons
It has the feeling of being on a conveyor-belt. If you try to slow the frequency that calls are presented to you it will rapidly impact on your performance stats.
Continue reading - Current Employee, more than 10 years★★★★★
Pros
Flexibility and Culture, supportive work environment and people. Plenty of opportunities if you know where to look. Many who leave end up returning!
Cons
Not many really, perhaps a bit over the top on red tape. Depends on the area you work in i suppose.
- Current Employee, more than 3 years★★★★★
Pros
The training was alright, back in the years
Cons
I would never recommend this job to anyone, only if you're a robot, they expect so much from you, no enough hours to complete your work, they want you to be super quick and efficient and treat every customer as they are the one, with lots of phones you will get to help other clients and everyday you get 2-3 claims, micromanaging every step, every call and every note, quality check is the worst part as you feel all your hard work is out of the window, no support WFH, every leader is supper busy with meetings, every month there is a change and you should be coping so quick, while actioning one claim you will be thinking of at least 10 things/ questions and processes to follow, then some more after while writing your notes, they will talk with you about every small detail/mistake you have done and the feedback they provide is never helpful, it's just to make you feel bad about your work.
Continue reading - Former Employee, less than 1 year★★★★★
Pros
The building is close to Central station.
Cons
It’s a process role in lending, and my team leader was a leader by default. They had neither the skills, education or charisma to progress in any other career. Follow the process, do not disagree with leadership nor advocate for yourself, and you’ll be fine. If you have any kind of disability (I have a learning disability and was actively discriminated against because of it), hide it or look elsewhere. If you have any level of talent, drive to succeed, self motivation and enjoy achieving and exceeding targets, look elsewhere for employment - any kind of individuality will be legally and illegally punished.
Continue reading - Former Employee, less than 1 year★★★★★
Pros
Great Colleagues, Strong Training, Good Activities
Cons
Terrible Middle Management, Very inflexible work hours, Significant gap in training/processes between Supervisors and Staff, Low Pay, Misrepresentation of the role as support - when it's actually sales
Continue reading - Current Employee★★★★★
Pros
Good place to work - supportive leadership, flexible working arrangements
Cons
Limited upward mobility for high performers
- Current Employee, more than 10 years★★★★★
Pros
Flexible work hours and locations (home or office). Friendly managers, good culture.
Cons
Front line managers are cognizant of under resourced teams but mid level management does nothing to enable teams to be more effective.
Continue reading - Former Employee★★★★★
Pros
Nice people, if you like back stabber ladder climbing people. High turnover due to micro management, can really say much more
Cons
Na just take my word. Back to back calls, you will get scolded for being 5 min in not ready
- Former Employee, less than 1 year★★★★★
Pros
Flexible, good work culture, respectful
Cons
Good companies never has downsides
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