Suncorp Group Reviews

Updated Aug 1, 2021

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Found 702 of over 762 reviews

3.7
71%
Recommend to a Friend
91%
Approve of CEO
Suncorp Group CEO Steve Johnston (no image)
Steve Johnston
83 Ratings
Pros
  • "Work life balance for all team members(in 114 reviews)

  • "Flexible Working, vast potential to shift roles etc(in 83 reviews)

  • Cons
  • "Salary not competitive enough and career progression restricted(in 18 reviews)

  • "Middle management do not seem to want the best for the company(in 16 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, less than 1 year

      I love it

      Jul 16, 2021 - Client Manager in Melbourne
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Freedom in workdays, lots of support, plenty of training and job progression opportunities.

      Cons

      A slightly higher wage would be good.

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    2. 5.0
      Current Employee, more than 1 year

      It's aCall Centre Role - Nothing more.

      Jul 28, 2021 - Customer Value Specialist in Melbourne
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Well-trained for the role, give loads of tools to sell insurance and keep a call moving. They appear to care about your well-being in the role, and acknowledge that it is not a glaamourous one.

      Cons

      It has the feeling of being on a conveyor-belt. If you try to slow the frequency that calls are presented to you it will rapidly impact on your performance stats.

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    3. 5.0
      Current Employee, more than 10 years

      Great Flexibility and Culture

      Aug 1, 2021 - Database Administrator in Brisbane
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexibility and Culture, supportive work environment and people. Plenty of opportunities if you know where to look. Many who leave end up returning!

      Cons

      Not many really, perhaps a bit over the top on red tape. Depends on the area you work in i suppose.

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    4. 1.0
      Current Employee, more than 3 years

      Very stressful, doesn't pay good, not worth it

      Jul 8, 2021 - Client Manager in Sydney
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The training was alright, back in the years

      Cons

      I would never recommend this job to anyone, only if you're a robot, they expect so much from you, no enough hours to complete your work, they want you to be super quick and efficient and treat every customer as they are the one, with lots of phones you will get to help other clients and everyday you get 2-3 claims, micromanaging every step, every call and every note, quality check is the worst part as you feel all your hard work is out of the window, no support WFH, every leader is supper busy with meetings, every month there is a change and you should be coping so quick, while actioning one claim you will be thinking of at least 10 things/ questions and processes to follow, then some more after while writing your notes, they will talk with you about every small detail/mistake you have done and the feedback they provide is never helpful, it's just to make you feel bad about your work.

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    5. 2.0
      Former Employee, less than 1 year

      Lacks decent leadership

      Jul 26, 2021 - Quality Officer in Brisbane
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The building is close to Central station.

      Cons

      It’s a process role in lending, and my team leader was a leader by default. They had neither the skills, education or charisma to progress in any other career. Follow the process, do not disagree with leadership nor advocate for yourself, and you’ll be fine. If you have any kind of disability (I have a learning disability and was actively discriminated against because of it), hide it or look elsewhere. If you have any level of talent, drive to succeed, self motivation and enjoy achieving and exceeding targets, look elsewhere for employment - any kind of individuality will be legally and illegally punished.

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    6. 3.0
      Former Employee, less than 1 year

      Promised Opportunity - Underwhelming Outcome

      Jun 30, 2021 - Customer Value Specialist in Brisbane
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great Colleagues, Strong Training, Good Activities

      Cons

      Terrible Middle Management, Very inflexible work hours, Significant gap in training/processes between Supervisors and Staff, Low Pay, Misrepresentation of the role as support - when it's actually sales

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    7. 4.0
      Current Employee

      Enjoyable

      Aug 1, 2021 - Manager in Brisbane
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good place to work - supportive leadership, flexible working arrangements

      Cons

      Limited upward mobility for high performers

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    8. 4.0
      Current Employee, more than 10 years

      Good Culture

      Jul 18, 2021 - Software Engineer in Brisbane
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexible work hours and locations (home or office). Friendly managers, good culture.

      Cons

      Front line managers are cognizant of under resourced teams but mid level management does nothing to enable teams to be more effective.

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    9. 2.0
      Former Employee

      Na

      Aug 1, 2021 - Customer Service Officer in Brisbane
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Nice people, if you like back stabber ladder climbing people. High turnover due to micro management, can really say much more

      Cons

      Na just take my word. Back to back calls, you will get scolded for being 5 min in not ready

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    10. 4.0
      Former Employee, less than 1 year

      Suncorp

      Jul 24, 2021 - Senior Software Engineer in Brisbane
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexible, good work culture, respectful

      Cons

      Good companies never has downsides

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