USAA reviews about "pay"

They have all the buzzwords and pay to get you in the door, but it truly is awful. An absolute bait and switch. The directors are completely devoid of empathy and won't accept blame for anything and simply recite metrics and punish anyone who can't meet the metrics. There is no humanity or reality to the work environment and everyone is totally overwhelmed, overworked, and beyond miserable. The expectations for managers are completely unreasonable and though they try to save the day and do what's right in most cases, if the directors don't look good it's game over for everyone downstream. The Phoenix office in particular is just horrible. Never saw any happy face in the complex claim department. Nice commercials but not so nice people. Too many ego trips and fundamental lack of leadership to make things work. So many roadblocks to what should be a simple job led be true team leaders who care about others. You won't find that here. Really disappointing. Saw so many great managers in the industry here in Phoenix simply burn out from the ridiculous expectations and substandard directors who lack any sense of humanity or conscience. Doubt anything will ever change other than the turnover rate. Feedback is solicited but really a waste of effort as change is rarely made for the better. Very sad and toxic work environment in so many ways.