Telstra Customer Service Representative Interview Questions | Glassdoor.com.au

Telstra Customer Service Representative Interview Questions

Interviews at Telstra

8 Interview Reviews

Experience

Experience
62%
38%
0%

Getting an Interview

Getting an Interview
88%
12%

Difficulty

2.9
Average

Difficulty

Hard
Average
Easy

Helpful (1)  

Customer Service Representative Interview

Anonymous Employee in Melbourne
Accepted Offer
Neutral Experience
Difficult Interview

Application

I applied online. The process took 3 weeks. I interviewed at Telstra (Melbourne) in March 2020.

Interview

Since Telstra was hiring heaps of people back in March/April 2020, the interview process had been shortened to only one interview which was online. It was a recorded video interview with 4-5 questions, and 3 mins to answer each question.

Interview Questions

  • Describe a series of challenges faced at your previous work and how you tackled these?   Answer Question

Other Interview Reviews for Telstra

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Sydney
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2+ weeks. I interviewed at Telstra (Sydney) in March 2020.

    Interview

    phone/ face to face. phone interview took about half an hour and asked all the details its more pain in the neck and they might not have clear pronunciation .

    Interview Questions

    • achievement/ strength/ how would you deal with you're in the sitatuiaton   Answer Question

  2. Helpful (4)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Bathurst
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at Telstra (Bathurst) in November 2019.

    Interview

    The video interview was broken up into two sections. One was multiple choice on simple questions such as availability and citizenship. Then video questions were on previous experiences with customers such as a time when you went above and beyond for a customer

    Interview Questions

    • Explain a time when you when above and beyond for a customer   Answer Question
  3.  

    Customer Service Representative Interview

    Anonymous Employee in Brisbane
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. I interviewed at Telstra (Brisbane) in January 2019.

    Interview

    It was an interesting process tbh. I didn't have to do alot of of anything tbh. Just ask a few questions and that is it. They have to reschedule a few times but it was worth my time and effort there

    Interview Questions


  4.  

    Customer Service Representative Interview

    Anonymous Employee in Townsville
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Telstra (Townsville) in November 2016.

    Interview

    Hired through dfp recruitment. Interviews asked us to introduce ourselves, then had us all work together in an imaginary scenario. After that, we sat and listened to a recorded call and typed out necessary notes to gauge our speed and attention to detail.

    Interview Questions


  5. Helpful (28)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Sydney
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2+ weeks. I interviewed at Telstra (Sydney) in July 2016.

    Interview

    After 5 days apply on telstra website, i receive a mail to link me to video interview.During video interview, there are 5 questions for candidates to repsonse. However, the first thing is to get ready of your camera which takes me 5 mins to prepare.Fortunately, the video interview has unlimit re-record options which means you can exercise and do your best at your interview.

    Interview Questions

    • How do you think you are best for this position   Answer Question
    • what will you do achieve customer expection during a certain situation   Answer Question

  6.  

    Customer Service Representative Interview

    Anonymous Employee in New Delhi (India)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took a week. I interviewed at Telstra (New Delhi (India)) in February 2016.

    Interview

    video interview that was followed by panel interview. This process took 2 weeks and after that background check. With background check, they checked the criminal record and referral. The process was not too long and it was satisfactory

    Interview Questions

    • How do you describe yourself?   1 Answer

  7.  

    Customer Service Representative Interview

    Anonymous Employee in Manila, Manila (Philippines)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 5 days. I interviewed at Telstra (Manila, Manila (Philippines)) in June 2013.

    Interview

    difficult
    challenging
    need to talk about their values
    need to be confident and prepared
    need to practice your answer
    need at least 6 months prior exp. to telstra partners like teleperformance or teletech
    tell me about yourself
    tell me about you past experience when you go above and beyond your customers

    Interview Questions

    Negotiation

    No negotiation phase .

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