• Location: Rockhampton / Bundaberg / Gladstone
• SCHADS - Schedule B Level 6: $110,102 - $114,983
• 38 hours per week, Max Term Full Time role until 30/06/2029
• Salary packaging up to $18,550, reduce tax and increase take-home pay

WHO WE ARE

Footprints is a leading not for profit supporting older Australians and people experiencing mental health challenges. Since 1991, we have grown into a multi-site provider known for person-led, innovative and integrated services that enhance wellbeing, independence and social connection. Through strong partnerships across health, housing and community sectors, we deliver meaningful, lasting impact. As a Best Workplace Award winner, we are guided by strong leadership, collaboration and a shared commitment to strengthening communities.

POSITION DETAILS

The Team Leader Care Finder coordinates and supports delivery of the Care Finder program across the region, ensuring high quality person centred services aligned with program requirements. The role provides day to day guidance practice support and oversight to Care Finders to ensure consistent and effective service delivery to older people facing barriers to accessing aged care and community supports.

RESPONSIBILITIES

Program Management

• Manage the Care Finder program to ensure compliance with funding guidelines contracts legislation and reporting requirements
• Support implementation of aged care reforms and ensure team understanding of program expectations and service delivery changes
• Oversee complaints feedback and incidents including investigation resolution and escalation in line with policy and regulatory requirements
• Build and maintain strong stakeholder partnerships to support referrals program outcomes and community engagement
• Ensure accurate data collection documentation reporting and program evaluation aligned with quality standards and contractual obligations
• Drive continuous improvement including development of policies procedures and program practices in consultation with the Regional Manager

People Management

• Provide leadership coaching and support to Care Finder staff to ensure consistent high quality service delivery
• Promote best practice person centred care focused on dignity choice wellbeing and independence
• Build team capability through supervision performance reviews and case conferencing
• Support recruitment workforce planning and staff development in collaboration with management and HR
• Monitor staff performance caseload management and wellbeing to ensure effective operations
• Maintain regular communication and reporting with the Regional Manager to support program outcomes

KEY SELECTION CRITERIA

Essential

• Relevant tertiary qualification in social work social science human services or related discipline or significant experience in a leadership role within community services
• Strong understanding of person centred service delivery including client led assessment case management and support planning
• Knowledge of aged care legislation and current reforms with the ability to translate requirements into effective service delivery
• Demonstrated leadership capability including team development performance management and collaborative practice
• Experience working with diverse client groups including older people people with mental illness disability and those experiencing or at risk of homelessness
• Strong stakeholder engagement communication and organisational skills with the ability to manage data reporting budgets travel requirements and use digital systems
• Must have a current driver licence, access to a comprehensively insured vehicle and willing to obtain a NDIS Workers Screening Clearance

Desirable

• Travel throughout Care Finder delivery regions and stay overnight were needed for the length of the program.
• Current First Aid and CPR Certificate.

BENEFITS

• Salary packaging up to $18,550, reduce tax and increase take home pay.
• Novated Leasing: Use your pretax income to buy a new or used car and save on the purchase price and running costs.
• Career Development: Through ongoing training, professional development opportunities, regular check ins and workshops.
• Access confidential support with our Employee Assistance Program when needed.
• Awarded Best Workplace in 2025, 2023 & 2021 for our outstanding culture

To learn more about Footprints, please visit our website: https://footprintscommunity.org.au/work-with-us

CONTACT

For more information, please contact: Jacqui Klenner - Regional Manager Central on JacquiK@footprintscommunity.org.au

EQUAL OPPORTUNITIES

Footprints encourages applications from all people. We are committed to providing equal opportunities to all employees, no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, Footprints strongly encourages Aboriginal and Torres Strait Islander applicants for this position. Footprints Community acknowledges the traditional owners of the land and pays respect to Elders past and present, and thank them for their wisdom and guidance.