If you enjoy juggling varying transactions, thinking on your feet, and delivering warm, professional service even during peak periods, this role will suit you well. You’re approachable, solutions‑focused, and take pride in balancing efficiency with genuine care.

You’ll be at the heart of a fast‑paced Service Centre, managing a broad range of enquiries and complex transactions while maintaining composure, accuracy, and empathy. Every interaction is an opportunity to make a positive impact-even on the busiest days.

Sound like you? We’d love to hear from you!

• A strong customer service mindset with the ability to remain approachable and professional in high‑pressure situations
• Excellent communication skills and confidence engaging with customers from all walks of life
• Keen attention to detail while managing multiple, varied transactions
• Intermediate computer skills and the ability to navigate several systems efficiently
• A clear understanding of confidentiality and handling sensitive personal information
• Flexibility, resilience, and a collaborative approach to supporting team success

Your Impact

As the welcoming face of our busy Service Centres, you’ll play a key role in shaping positive customer experiences - even during peak demand. Your versatility, empathy, and ability to stay focused in a fast‑moving environment will help customers feel supported, heard, and confident in the service they receive.

By working closely with your team and adapting to changing priorities, you’ll contribute to a smooth‑running centre and make a meaningful difference every day.

• Personal development – excellent development opportunities for someone ready for the next step in their career! Excellent career growth and learning development opportunities.
• Access to health and well-being programs - Including Fitness Passport and EAP (Employee Assistant Program) - Wellbeing programs and resources available