Join Eldercare as an IT Application Support Analyst

Location: Eldercare Head Office, Eastwood SA

Type: Full Time

At Eldercare, we are committed to delivering exceptional care and support to older South Australians. As one of the state’s leading not-for-profit aged care providers, we foster a compassionate and inclusive work environment where every team member is valued.

By joining Eldercare, you'll become part of a team that prioritises integrity, collaboration, and continuous improvement. With a strong focus on learning and development, we’ll support you as you grow your career.

We currently have an opportunity for an IT Application Support Analyst to join our dedicated IT Team in our Head Office located in Eastwood. We are seeking an individual who is highly experienced in providing Enterprise Business Application Administration and Support. As the IT Application Support Analyst you will be part of a team that maintains and develops Eldercare's Business Application Systems, with a focus on the implementation of a new Quality Management System for residential aged care. This role also involves ongoing system administration, user support, release and environment management.

Key responsibilities of the role include:

• Working with the Project team on the implementation of a new Quality Management System (QMS) for residential care.
• Providing ongoing maintenance and support to users of the QMS, working closely with the Governance, Risk and Compliance team to meet the Aged Care Quality Standards.
• Providing ongoing maintenance and management of our other Enterprise Level Business Application Systems.
• Defining and configuring systems, including workflows, system interfaces, reports, system access, testing, and user training.
• Working with the system Vendors to resolve system issues and bugs and to log business requested system enhancements.
• Collaborating with users to collect, clarify, and translate business requirements into functional and technical specifications.
• Reviewing release notes and testing new system versions and updates with key business users prior to their release into Production.
• Identifying innovation opportunities that align with Eldercare’s strategic goals and enhance our business systems.

The successful candidate will have:

• Tertiary qualifications in Business Information, Computer Science, or a related field.
• Proven experience implementing and supporting a Quality Management System or similar Enterprise Level Business Applications.
• Proven experience supporting Enterprise Level Business Applications such as Clinical Systems, ERP, CRM, HR, Rostering, Payroll, Finance or Procurement.
• Experience with Aged Care Quality Standards is highly desirable.
• The ability to translate business needs into technical requirements.
• Well developed problem solving skills and attention to detail.
• Outstanding customer service, written and verbal communication skills, with the ability to tailor communication for different audiences.
• Excellent organisation skills that allow you to manage and prioritise multiple tasks.

Eldercare encourages you to apply if you are a committed and results-driven individual who is passionate about delivering high-quality outcomes whilst modelling the behaviours underpinning Eldercare's values of respect, accountability, and connection.

To view the Job and Person Specification for this role, please click here. We will be reviewing applicants as they come in and will act quickly to secure the right person.

To learn more about this opportunity please contact Tania Cannons, Applications Support Manager via email tania.cannons@eldercare.net.au during business hours.

To work for Eldercare, you are required to hold an acceptable National Police Clearance and comply with relevant vaccination requirements as per Eldercare policy which includes vaccination for both seasonal influenza and COVID-19.

Eldercare is proud to be a Rainbow Tick accredited organisation. We are committed to supporting our lesbian, gay, bisexual, transgender and intersex (LGBTI) residents, employees and volunteers to ensure they feel included and safe. Regardless of their culture, religion, spirituality, age, gender, sexuality, disability, socio-economic background or personal experiences, our people are welcomed, included and respected.

Eldercare encourages respectful relationships and does not accept any form of gender based violence in the workplace. Eldercare is committed to preventing violence against women and is proud to be a White Ribbon accredited workplace to support victims of abuse.

All employees can expect to receive fair and equal treatment and to be free from discrimination in all aspects of their life with Eldercare.