Job details

About the Company

Cover Genius is a Series E Insurtech that protects the global customers of the world’s largest digital companies including Booking Holdings, owner of Priceline, Kayak and Booking.com, Intuit, Hopper, Skyscanner, Ryanair, Turkish Airlines, Descartes ShipRush, Zip and SeatGeek. We’re also available at Amazon, Flipkart, eBay, Wayfair and SE Asia’s largest company, Shopee.

Our partners integrate with XCover, our award-winning insurance distribution platform, to embed protection for millions of customers worldwide each year. Our team and products have been recognized with dozens of awards including by the Financial Times who ranked Cover Genius as the #1 fastest growing company in APAC in 2020. Our diverse team across 20+ countries and many language groups commits itself to diverse cultural programs, in particular “CG Gives” which makes social entrepreneurs out of us all and funds development initiatives in global communities.

Our People are Bold, Authentic, Purposeful and Inspired

Our People are not Perfect, Traditional, Complacent or Cautious

About the Role

As a Senior Software Engineer in the Customer Operations team, you'll design, build, and maintain solutions for our internal assessors, top-tier partners, and their customers across multiple platforms. The work this team does is central to the business — our products solve real, specific customer problems, and you'll be at the heart of that.

There's significant AI investment within this space, from integrating AI into our development practices to building agentic systems that tackle complex customer challenges. You'll play a key role in shaping how we approach these initiatives.

To thrive here, you'll bring deep experience in web development and a passion for technical excellence. You'll lead technical design discussions, participate actively in product discovery, write high-quality code and documentation, and implement Infrastructure as Code (IaC) solutions — all while helping raise the bar for engineering practice across the team.

We're building AI-first, and collaboration is core to how we work. You'll partner closely with product managers, QA engineers, and other engineering teams to ship great features, keep our platforms stable, and continuously improve our infrastructure and observability practices.

Key Responsibilities

• Design and build scalable, high-quality solutions across multiple platforms that directly serve internal assessors, top-tier partners, and their customers — driving measurable improvements in operational efficiency and customer outcomes.

• Lead technical design discussions and architecture decisions, setting the standard for engineering excellence across the team through rigorous code review, documentation, and best practices.

• Shape and deliver AI-first initiatives, from integrating AI into development workflows to architecting agentic systems that solve complex customer problems at scale.

• Own the full development lifecycle — from active participation in product discovery through to implementation, Infrastructure as Code (IaC), and production-grade observability — ensuring platform stability and reliability.

• Drive cross-functional collaboration with product managers, QA engineers, and other engineering teams to ship impactful features on time and continuously raise the bar for platform performance.

• Champion a culture of continuous improvement, identifying opportunities to enhance infrastructure, tooling, and engineering practices that contribute to the Customer Operations team's strategic goals and Cover Genius's broader business objectives.

Skills & Experience

What you will bring:

• 6+ years of experience in software development, with a track record of building and operating production systems. Fluent with AI coding tools (Claude Code, Cursor, Gemini, or similar)—you've integrated them into real workflows, not just experimented.

• Demonstrated experience designing, building and maintaining high quality web services using PHP, Python and ideally other programming languages such as Typescript.

• Experience designing APIs and building integrations with third-party services—particularly where each integration has unique requirements rather than following a single template.

• Solid grasp of cloud infrastructure (AWS), containerisation (Docker/Kubernetes), CI/CD pipelines, relational databases (PostgreSQL), NoSQL databases (MongoDB) and data modelling.

• Comfort with ambiguity—you've delivered in environments where requirements emerged through stakeholder engagement rather than detailed specifications.

• Strong written and verbal communication skills; able to participate in discovery work with PMS, produce technical briefs, document architectural decisions, and articulate trade-offs to both engineering and non-engineering audiences.

What you will have:

• Strong problem-solving skills and a keen ability to break down complex problems into manageable solutions.

• Excellent communication and interpersonal skills, with the ability to articulate technical concepts to both technical and non-technical audiences.

• A collaborative mindset and ability to work effectively within an Agile development environment.

• Proactive and self-motivated with a strong sense of ownership and accountability for deliverables.

• Ability to thrive in a fast-paced, evolving environment, adapting quickly to new technologies and business needs.

• Treats AI tools as essential infrastructure, not optional add-ons; continuously experiments with new capabilities.

Key Initiatives you will work on:

• Scale AI-powered operations — Build and embed at least one agentic system or AI-assisted tool into day-to-day Customer Operations workflows, measurably reducing manual effort and improving resolution times for assessors, partners, or customers.

• Own a major platform capability — Drive 2-3 significant technical initiatives from architecture through to production, with at least one becoming a foundational, business-visible capability within the Customer Operations platform.

• Lift platform maturity — Materially improve infrastructure reliability and observability through expanded IaC coverage, reduced incidents, and at least one systemic improvement adopted across engineering teams.

Why Cover Genius?

Cover Genius not only cares about being the best in our industry, we care about our team. We’re a business that understands life can be fluid and so we flex to ensure we provide the environment to suit that. What does that mean?

• Flexible Work Environment - our teams are hybrid. We work from home on Wednesdays and Thursday and attend the office on Monday, Tuesday and Friday with flexibility around start/finish times.

• Global company, with the opportunity to work from any of our offices for 4 weeks a year

• Employee Stock Options - we want our people to share in our success, we reward them with ownership for their contribution in creating a world-class company.

• Work with like-minded people who are passionate about both the work we're doing and giving back. Our CG Gives programs enables us to all become philanthropists through our peer recognition and rewards system.

• Social Initiatives - pictures speak a thousand words!

Sound interesting? If you think you have the best composition of the above, send us your resume and let's chat!

• Cover Genius promotes diversity and inclusivity. We don't tolerate discrimination, demeaning treatment of anyone, or harassment due to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.

By submitting your application, you acknowledge that we may collect, store and process your personal data for recruitment purposes. To ensure a fair evaluation, we may use AI to assist in sorting applications, but all final decisions are made by our hiring team and no candidate dispositions are automated. We will keep your information on file for three years from the date of your application. For detailed information about how we handle your data and our use of AI, please review our full Privacy Policy.