Be Liked or Be Gone- Customer's Don't Come First - Account Executive Salesforce Employee Review

2.0
8 July 2016
Recommend
CEO approval
Business outlook

Pros

Great culture and technology. Lots of advancement opportunity and great place to learn.

Cons

Depending on who your hiring manager is and how he likes you determines your success or failure. I have seen a lot of unfair treatment, people pushed out the org and a lot of people coming getting hired and promoted that made little to no sense. If you are not the person that likes to play up popularity and politics and just focus on YOUR JOB.... This place isn't for you. Also, if you are customer focused some of the protocol within the organization makes it extremely difficult to build a long term relationship and do what is right for the customer. Customers are spending more money and contracts are growing to the point they can not afford them. There's little you can do to help customers you have relationships with in a bind which frustrates lots of customers. Spend more time in sales doing customer service than selling.

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Salesforce Response
9y
Thank you for your candid feedback. We put a lot of effort and thought into how we hire and how we welcome new people into our Ohana to help us achieve our goals. We are working hard to educate all managers (whether they come from the inside or the outside) on our Salesforce Culture and how to Manage the Salesforce Way. Part of this education includes teaching managers how to create an environment where our core values of Trust and Transparency are evident – not one taken over by politics. I hope you'll continue to share your feedback on how we can do better. If you have any other ideas about how we hire and train our managers, please reach out to myself and Ana Recio. Cindy Robbins EVP, Global Employee Success

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5.0
6 July 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits Good pay Free snacks

Cons

Autonomy Location Redundancy Political Kpis

4.0
9 July 2014
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I've spent over 8 years with Salesforce in various management and individual contributor roles, all customer or partner facing. Some of the pros: - vibrant, fast paced culture - smart, fun, aggressive colleagues - management is focused on latest tech trends and staying or becoming a leader for many of them - by and large, customers and partners are very positive about the technology - good benefits and perqs - hip urban culture at HQ - a chart-your-own-course mentality that rewards those who aggressively seek out the job they want and pursue it, or sometimes even create it

Cons

After my long tenure and many Dreamforce conferences, I'm nearly fried. To say the culture is fast paced and the focus is always changing is an understatement. The reason Salesforce always seems on top, and chasing the latest trend, and in the press, is because employees are expected to run harder, carry more, cheer loudly, and pivot constantly. It's the world's biggest startup in behavior. But at the same time, with the recent influx of top career sales leaders from Oracle and what appears to be a board-level mandate for doubling revenue, employees are being asked to do even more with even less, fill higher quotas with smaller territories, less help, and the big company bureaucracy is rearing it's ugly head. Worse still is the politics. When you hire a bunch of smart, aggressive people, and put them in an environment of outsized expectations, throw in a bunch of re-orgs and changing management, and sprinkle with uncertainty and constantly changing priorities, you inevitably get people back stabbing each other and throwing others under the bus to appear smarter and more worthy of promotion. The few at the top will get very, very rich. The rest will lose the sense of personal ownership and start to wonder why they've given up health and family

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Salesforce Response
2y
It's not often that you get the opportunity to respond to a review 10 years in but your comprehensive and thoughtful review has managed to hold on as one of our most popular even a decade in :) It’s exciting to see that the things we love most about the Salesforce of today — super smart colleagues, being at the forefront of tech trends and establishing ourselves as leaders in the space, great benefits and perks to name a few — haven’t changed in the past 10 years. We acknowledge the challenges you faced, such as the pace, shifting priorities, and internal politics. Your advice on maintaining our foundational vision while avoiding big-company bureaucracy is helpful as we continue to grow as the #1 AI CRM. Salesforce is committed to balancing growth with employee well-being and staying true to our core values. We appreciate your insights and dedication over the years. Thanks again for your feedback!
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