Harrods Reviews | Glassdoor.com.au

Harrods Reviews

Updated 19 November 2018
490 reviews

Filter

Filter

Full-timePart-time

3.8
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Harrods Managing Director Michael Ward
Michael Ward
222 Ratings

490 Employee Reviews

Sort: PopularRatingDate

Pros
  • "Positive working environment, staff discount" (in 67 reviews)

  • "Great discount, great training offered to staff and good progression" (in 31 reviews)

Cons
  • "The environment can be catty due to individual commission, long hours" (in 35 reviews)

  • "No development or career progression" (in 15 reviews)

More Pros and Cons

  1. "Pretty good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Harrods full-time (More than a year)

    Pros

    Joined Harrods straight from school. Straight away felt it was a well-structured company.

    Managers were great, encouraging progression within the business. Perks were quite nice from staff cake sales, to charity fundraising and rota changes.
    Harrods also offer in-house courses which enable you to progress which you can apply for any time.
    Nice selection for staff canteen including its own Subway.

    The reason I left was I wanted to pursue other interests which was always the plan. I would always consider Harrods in the future as an employer and highly recommend. I thoroughly enjoyed my time at Harrods and you don't realise what a good employer is like until you move away from Harrods

    Cons

    Working weekends
    Costs for travelling into London
    The canteen can be expensive £4-5 a day

    Advice to Management

    Keep doing as you are. One thing I would say is more focus on young school leavers to have a detailed progression plan. I felt no different to an adult in the business which isn't necessarily a bad thing. But being 18 when I joined in my first full-time job it would have been advantageous to have that plan and work with other young school leavers too. Being the youngest, it would be nice at times to work with other people my age in the business just to know I'm not alone.


  2. "Lovely place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Knightsbridge, England (UK)
    Current Employee - Sales in Knightsbridge, England (UK)
    Recommends
    Approves of CEO

    I have been working at Harrods part-time (More than 5 years)

    Pros

    Lovely department store to work in, staff and colleagues tend to be warm, welcoming and kind, but it really does depend what department you are in.
    Good benefits, good pay if your harrods brand staff.
    Working morale tends to be good.

    Cons

    Your enjoyability will depend on your manager(s). If they are friendly, and empathetic and good at their jobs in terms of management skills you will be comfortable in your position and will look forward to going into work. If not, then you will be miserable.
    Management do not sometimes acknowledge your hard work and try to stretch your generosity,

    Advice to Management

    Be more approaching, and helpful. provide more positive feedback and acknowledge your hard working staff! Also, to the supervisors, assistant managers etc who have been promoted to their roles - do not abuse your authority and have a clique-like mentality protecting each others backs!

  3. "Review for my job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Harrods part-time

    Pros

    Great canteen and friendly colleagues

    Cons

    Late shift can be challenging.


  4. "A fantastic job for students"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in London, England (UK)
    Former Employee - Sales Associate in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Harrods part-time (More than a year)

    Pros

    Great team with fantastic commission scheme. Great support from
    Management.

    Cons

    On the late shift you would often stay a little later than expected, however nothing exceptional.

    Advice to Management

    Keep taking in feedback from the team


  5. "harrods"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Harrods part-time

    Pros

    good money, nice colleagues

    Cons

    not any cons to be honest


  6. Helpful (2)

    "sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Harrods full-time

    Pros

    friendly staff, excellent management, benefits

    Cons

    can't transfer to another department

    Harrods Response

    5 Nov 2018 – Retail Director

    Thanks for taking the time to leave a review, we really value your feedback. We’re pleased to read the positive reflections you have had at Harrods so far. There are lots of opportunities to move... More


  7. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Good discount
    Great training
    Nice people
    Many brands

    Cons

    long hours
    tough targets
    internal politics
    Huge pressure

    Advice to Management

    So much change
    Motivate staff

    Harrods Response

    7 Nov 2018 – Retail Director

    Thank you for taking the time to review your experience of working at Harrods. We value your feedback. We’re pleased to read the positive reflections you have had so far. However, I read with concern... More

  8. "Harrods Porter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Porter in London, England (UK)
    Current Employee - Porter in London, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Harrods full-time (More than a year)

    Pros

    Relatively good salary and some good manager

    Cons

    Incosistent workload between department, no recognition, overworked, good employees abused lazyness is tolerated. not clear job specification across businesses

    Advice to Management

    pay attention to human side of management, too much KPIs but not looking behind perforance deeply

    Harrods Response

    14 Nov 2018 – Retail Director

    Thank you for taking the time to review your experience of working at Harrods, we really value your feedback. We’re pleased to read the positive reflections you have had. We continually work with our... More


  9. "Sales Assistant experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Harrods full-time

    Pros

    Great company, great people who value hard work and talent

    Cons

    The job can be competitive especially if you work on commission


  10. "Work"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Harrods part-time

    Pros

    Everyone was great, very interesting and could further oneself

    Cons

    A lot of responsibility, managers not really interested.


Showing 490 of 551 reviews
Reset Filters