Harrods Reviews | Glassdoor.com.au

Harrods Reviews

Updated 17 Sep 2019

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Found 625 reviews

3.4
StarStarStarStarStar
Rating TrendsRating Trends
63%
Recommend to a Friend
84%
Approve of CEO
Harrods CEO Michael Ward
Michael Ward
291 Ratings
Pros
Cons
  • "long hours and boring days very repetitive(in 41 reviews)

  • "Career progression is all based on who you know not what you know(in 19 reviews)

More Pros and Cons
  1. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Associate in London, England
    Recommends

    I have been working at Harrods part-time for more than 3 years

    Pros

    Friendly and supportive team. Good working atmosphere. Lots of opportunity for progression

    Cons

    Long chain of command for change

    Advice to Management

    Dependant on your department but most staff are very happy.

    Harrods2019-09-17
  2. "a lovely place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Associate in London, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at Harrods part-time for less than a year

    Pros

    staff canteen, staff discount, security, pride in your work

    Cons

    managers set targets and ensure that staff are aiming towards them. this is not a laid back environment. glamorous but superficial attitude and work culture

    Advice to Management

    keep up the good work

    Harrods2019-09-17
  3. "‘Together Harrods’"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Harrods full-time for more than 5 years

    Pros

    - A shared drive for excellence - Control over your area, from P& L to recruitment (I run my department as I would a boutique) -Great discount and staff benefits

    Cons

    - It can be competitive - Sometimes its hard to know who's responsible for what in the business

    Advice to Management

    Be clear with what you want to get out of the role and ask for clear expectation before taking on a role

    Harrods2019-09-12
  4. Helpful (1)

    "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager in Knightsbridge, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Harrods part-time for more than 10 years

    Pros

    Great training and support from managers. Discount is fantastic.

    Cons

    Long service should notice and possibly promote people instead of hiring new managers externally

    Advice to Management

    Keep being amazing

    Harrods2019-09-01
  5. "Masters of luxury, and steeped in heritage and history... an icon!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - GENERAL SALES MANAGER in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Harrods full-time for less than a year

    Pros

    A global brand, steeped in heritage and history, but remain at the forefront of luxury

    Cons

    Navigating the heirachy, and understanding he influence you can have

    Harrods2019-09-04
  6. "An amazing place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Retail Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Harrods full-time for more than 5 years

    Pros

    Strong focus on people, values and education so you can learn a great deal and develop yourself. Exceptionally high standards so you deliver your best Supportive and approachable managers Significant investment in the business Supported to engage in numerous activities for charity

    Cons

    Its incredibly disappointing when some colleagues don't care

    Advice to Management

    Make sure you only bring people into the business who understand high standards, have a strong work ethic and want to be the best version of themselves

    Harrods2019-09-03
  7. "good development"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Associate in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Harrods full-time for more than a year

    Pros

    great development opportunities in the business

    Cons

    you have to do a lot to get noticed

    Harrods2019-09-03
  8. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Retail Sales Associate 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Harrods part-time for more than a year

    Pros

    Good employee discounts. Chance to meet lots of different people with different backgrounds.

    Cons

    Hierarchical management style where everyone lets a little bit of power get to their heads! General sales managers and directors look down on you and speak to you like you’re in school! Often stigmatised to a role and not given a chance to move up the career ladder. Terrible communication between directors, managers and team leaders- which filters down to junior staff.

    Harrods2019-09-17
  9. "Good benefits."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Stock Lead in London, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at Harrods full-time for more than 8 years

    Pros

    Good structure.good benefits. Decent salary.

    Cons

    Hard to progress if you don't go through HMP.

    Advice to Management

    Can't fault the management.

    Harrods2019-09-01
  10. "n/a"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Stock 
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Harrods full-time for more than a year

    Pros

    Has great discount. Rewarded for hard work.

    Cons

    It is a very demanding place.

    Harrods2019-09-14
Found 625 reviews