Lovisa Reviews | Glassdoor.com.au

Lovisa Reviews

Updated 19 Sep 2019

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Found 352 reviews

2.0
StarStarStarStarStar
Rating TrendsRating Trends
18%
Recommend to a Friend
23%
Approve of CEO
Lovisa CEO Shane Fallscheer
Shane Fallscheer
176 Ratings
Pros
  • "Another thing that is good is the 50% discount on all of their products(in 55 reviews)

  • "70% staff discount - only once a month(in 45 reviews)

Cons
  • "They push ou to sell add ons like crazy(in 57 reviews)

  • "Poor communication from store support and regional managers(in 56 reviews)

More Pros and Cons
  1. "What a Vibe"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Regional Manager in Perth, Western Australia
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lovisa full-time for more than a year

    Pros

    The positive energy everyday is amazing, everything is celebrated from the moment you walk in the door. You speak to Teams everyday so the winning feeling is constant.

    Cons

    Not for the faint hearted, this business is fast paced, there is always lots to do.

    Lovisa2019-09-08
  2. "Good but..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Stylist 

    I have been working at Lovisa part-time for less than a year

    Pros

    Amazing team members Great store manager The work is relatively easy once you get used to it You learn about sales and the inside of a business and how to calculate different statistics and stuff.

    Cons

    Horrible pay, (but like you know that when you sign your contract). They pay you the minimum wage that they can (you can find out what that would be for you on the fairwork website) and lock you into a part time contract so they can pay you less. There is a blackout period over Christmas/new year's where you aren't allowed to roster off for about 4 weeks. You have to be that annoying sales assistant to everyone to... reach your kpi goal, and if your crap at selling them, you get less shifts. There is a lot to do in one day, and a lot of that responsibility falls to the general employees. There is a lot of shoplifting that we are supposed to prevent whilst trying to sell things to people, put stock out and clean the store. There are style requirements (no leggings, denim, sportswear, sneakers, hoodies, branded things, combat boots, slides). Must wear makeup everyday.

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    Advice to Management

    Don't lock your employees in a part time contract and pay them a bit more. Honestly would be my ideal job if I wasn't 18 years old getting paid less than 15 year old me at maccas.

    Lovisa2019-09-18
  3. "Good first job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Stylist in Brisbane
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Lovisa part-time for less than a year

    Pros

    Friendly colleagues, become more detail oriented, learn how to multi task and remember a lot of information

    Cons

    Lot to do within your days, no seats to sit down so your on your feet all day, small shop so not much to walk around, company is pushy when it comes to selling ad ons

    Advice to Management

    Be more mindful that the employees are doing their best

    Lovisa2019-09-08
  4. "Way too micromanaged"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Retail Sales Associate 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Lovisa part-time for more than a year

    Pros

    Did teach me to be on the ball with tracking sales and KPI's

    Cons

    No trust with employees, updates with regional manager every 2 hours, super micromanaged, felt as if I had to use pushy sales approach with customers

    Advice to Management

    Need to respect the employees and store managers more.

    Lovisa2019-09-09
  5. "Decent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Manager in Melbourne
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lovisa full-time for less than a year

    Pros

    Coworkers are great. A lot of opportunity to move up within the company. Decent discount. Fairly easy work that doesn't take much brain power. You have to have a certain personality to work here. People who like competition, are outgoing, and are proactive in learning environments will thrive here. They expect a lot out of you, but it;s a pretty straightforward job. They put a lot of pressure on you to sell addons.... Those who aren't good at selling them won't enjoy working here. It's actually a pretty standard job.

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    Cons

    They care so much about add ons. The drivers are all the same every single day. It's clear that you have to network, know the right people, and have a certain "look" to move up. The pay isn't that good and you're expected to stay back after hours even after your shift is done to clean the store.

    Advice to Management

    Change it up. You say the same thing everyday and it's just nagging.

    Lovisa2019-08-26
  6. "Was okay for part-time job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Stylist in North Lakes
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Lovisa part-time for more than a year

    Pros

    Plenty of hours for good workers

    Cons

    Unachievable KPI's with no motivation to achieve them

    Lovisa2019-08-27
  7. "nice girls"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Stylist in Sydney
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Lovisa part-time for less than a year

    Pros

    all the girls are so nice and we have so much fun sometimes, good discounts, learnt a lot

    Cons

    regional manager is very scary, push you to push add ons onto customers, site stressful

    Lovisa2019-08-26
  8. "DO NOT WORK HERE!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Store Manager 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Lovisa full-time for more than a year

    Pros

    Global brand with stores in many countries and with lots of opportunities for promotion and to grow

    Cons

    Management force products and add ons on customers, they super pushy and call stores every hour berating you for not selling more and blast you No respect for their staff or the customer End up working unpaid overtime on top of the base wage they pay you. Sometimes you end up working alone due to poor rostering and have no time to take a break or even go to the loo! Terrible culture, Staff Morale is at... zero and No one likes working here

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    Lovisa2019-09-20
  9. "Terrible Culture - Disgusting Treatment of Staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Buyer in Hawthorn
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Lovisa full-time for less than a year

    Pros

    The connection and friends you make

    Cons

    No structure, morale, culture, business ethics, training or communication Low pay for the work you do and unpaid overtime Human Resources turn a blind eye to everything and arent qualified enough to do anything positive

    Advice to Management

    Focus on your staff

    Lovisa2019-09-14
  10. "Don’t sell your sould"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Assistant Manager in Sydney
    Doesn't Recommend
    Neutral Outlook

    I worked at Lovisa full-time for less than a year

    Pros

    *50% staff discount on product *Nice girls to work with in store ( on Occassion) *Good potential for growth in the company

    Cons

    *head office overloads you with unrealistic operations almost weekly *forced to sell add ons and they are always the same. Results are not considered “good enough” even if you are beating the company benchmarks *serious lack of communication in all areas * regional managers talk down to team, and this is often intimidating * made to feel guilty for calling in sick *does not pay overtime, but you are expected... to be in store to get everything finished. *rosters change constantly * regionals talk about supporting team constantly but neglect issues when they arise

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    Advice to Management

    Take the time to listen to your team and help and understand them. Regionals need to remember what it was like to be in store as a team member or manager. Stop treating your staff like they are just a number. Acknowledge when people are doing a good job, they just want to feel appreciated. Start paying overtime or decrease work load.

    Lovisa2019-09-11
Found 352 reviews