Pulse (UK) Reviews

Updated 23 Jun 2020

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4.0
76%
Recommend to a Friend
100%
Approve of CEO
Pulse (UK) CEO Mike Barnard
Mike Barnard
3 Ratings
Pros
  • "At Pulse, I got that impression from day one and I haven't changed my mind since(in 26 reviews)

  • "Clear Career Progression including pay rise's(in 15 reviews)

Cons
  • "Pulse give everyone the tools to be able to thrive in a buzzy, fast paced, stressful environment should they be willing to put the work in(in 16 reviews)

  • "Lack of career progression or a clear pathway after initial promotions(in 6 reviews)

More Pros and Cons
  1. Helpful (2)

    "Business Manager"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Pulse (UK) full-time

    Pros

    I have fond memories of Christmas parties, managers away days, long service awards and summer barbecues when we had them. The geographical reach of ICS was always a plus which meant service to candidates and clients was simple and effective. While I didn't enjoy the training sessions as I felt they were outdated, meeting up with people from other offices was a good to share best practise. On a personal level I grew fond of many people there including my first director and the CEO, Richard. There is career progression but it's quite unavailing.

    Cons

    I worked my way up through Pulse over the course of 8 years. I worked hard every day because I wanted to grow the ladder, lead a team, earn more money and become pivotal in future plans for the company. What was once a vibrant, personable company eventually turned into a monster, hell bent on making money at almost any cost. When the agency caps hit, my positive career was immediately called into question and I was made to feel like I became bad at my job over night. I worked 10-12 hour days without any thanks. As I grew the ladder I realised that 'progression' was a myth; in fact, what happened was my base was partially increased inline with the increased responsibility however the way the commission structure is arranged meant my consultants were taking home more than me. I worked hard to get to management level but all it meant was endless meetings, I even had one meeting to discuss what we were going to discuss at a future meeting. My experience of career progression was accumulating other people's problem areas and being tasked to fix them - more career accumulation as opposed to progression methinks. The role felt like groundhog day as instead of head hunting, placing candidates and forming effective collaborative relationships I was measured on the productivity of my team and had to count the number of phone calls they made and outbound duration of calls vs duration inbound. I grew tired of this ineffective approach to recruitment and moved on. I worked for a couple of divisions and sadly, from my experience, the approach is the same - tired and ineffective. It's of no surprise to me that ICS are investing more in life sciences because while I'm sure they still make a lot of money in nursing, they are no longer regarded as the significant market leaders they once were due to the arrogant decision not meet cap rates as they thought they were irreplaceable within the NHS in 2016 where they lost significant market share.

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  2. Helpful (5)

    "Repetitive"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Pulse (UK) full-time

    Pros

    The office is located near Kings Cross train station. The manager arranges team building events but you have to apply for it as if its a talent show but some people are automatically picked to go on it. We go out for drinks every two months to the local pub and get a free drink. The CEO seems nice and always says hello.

    Cons

    We have to call the same clients over and over asking for shifts even though they don't have any because if our call stats are rubbish we get moaned at. We were given sales training but it didn't help. Clients aren't split very well and my day is calling all my clients (9) twice a day and then starting at "A" on the availability and going down to "Z" and then going back to the top again. It would then become an issue because my team said they didn't have enough people to call on their lists as there weren't enough nurses to go around. We lost nurses because of our pay rates as nurse banks put their rates up higher than ours. Earn hardly any bonus and have never been told how to earn more as the bonus scheme is different every month. Managers stick together and have their favourite people which everyone sees through and if your face doesn't fit you're not part of the gang. Don't know what some of the managers and team leaders actually do other than just have inflated egos. Overall the role is boring as you are not given hardly any direction and if you ask you are looked down on as you are expected to know. I've not worked in a recruitment industry before so I'm sorry for not knowing everything but there is no need for managers to talk to you like you're an idiot.

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    Pulse (UK) Response

    February 2, 2017Managing Director

    Thank you for taking the time to leave a review. Whilst it is great to read about the many things you liked whilst working here, such as the location, the events, and the benefits, it is unfortunate to read that you would not recommend the company. Our people are our most important asset, we’re passionate about listening to our staff and making sure we take positive action following feedback. Across the business we’re committed to creating a culture of openness and transparency, hence why it is important that we continue to ask for feedback in order to look at what we do well, as well as where we can improve. Our commitment to hosting focus group sessions are an example of how we welcome all feedback; regardless of whether it is less positive and focuses on where we can improve. We would very much encourage you to participate and become one of our engagement champions within the division to help us make improvements and ensure yours and other staff feedback is implemented. You can do this by contacting me at your earliest convenience. Over the past two years we have invested in putting in place a dedicated talent development team; providing all our new starters with an on-boarding programme that is aimed at ensuring our people have the tools they need to do their job. We have planned further investment in our engagement programme, health and wellbeing initiatives and developing our career pathways and promotions. These are all really positive changes and are testament to how we have listened to our staff and implemented initiatives that not only address the day-to-day, but also the longer term .Comments from our recent staff survey tell us that people value “being in a very supportive team with great senior managers”, “help being there when I need it” and our “strong commitment to learning and development”. As our business has grown we continue to remain passionate, as we always have done, about retaining the personal touch; ensuring that all our people feel valued and appreciated and that their contribution helps make a difference. We are committed to making the necessary changes. If you would like to contact me, confidentially, to talk through the points that you have made in more detail, please email me on marcella.pergande@ukics.com.


  3. Helpful (7)

    "Wrong side of average"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Pulse (UK)

    Pros

    *Office location *Some good people work here (though lots have left / are leaving) *Well established company *Some good social events like Thursday night drinks every few months *Opportunities available on the intranet in other divisions so company is quite open *Have an oncall team so you don't have to take work home with you / oncall phone *Some good benefits - help cover travel, basic annual leave, team building trips *Do occasional charity events *Dress down Friday - donate a pound for charity *Free coffee and tea etc in the kitchen

    Cons

    *Company too big and has lost personal touch *Never had the commission structure explained. I billed more money from month to month but actually earned less. I've been on different schemes depending on how well team performs. It's always changing and I think it is discretionary dependent on my managers mood *Not a job if you're money hungry as there are too many limitations in place. If you do well then management often simply don't comply with the scheme from the last month. For example - I supplied into every available unit on my client list yet I got penalised for not converting a new client *Pointless targets as the indicator if you're doing a good job is if you make 100 calls in a day and are on the phone for 2 hours. Plenty of better ways to monitor progress *Different teams have different clients and you can be doing better than a colleague who is underachieving in a performing team but earn much less - it is not a level playing field regardless of what your manager implies *Management team are cliquey and rarely acknowledge the team working around them *unless your face fits* *Managers spend hours in meetings but we never get any feedback other than to ring more people - un-inspirational leaders and do little to motivate teams *Was often spoken to like a child being addressed by a teacher. I've recently completed university, got 4 A's at A-Level, worked very hard in my Pulse role and was very contientious so believe more respect was due. I learned that some managers are former nurses and have been there a long time which gave them an air of superiority which disengaged a large number of us *Managers don't say hello when they come in the office and you can see through them when they chat to you during their 'rounds'. This does nothing for the already low morale. They don't have to say hello but don't expect staff to be forthcoming when you come around for small talk *Work long hours without any thanks - tiny piece of a big business and that's how you get treated *Too many people (mainly a couple of managers) living on past glories. Clients may have historically been converted but keep coming back because of the service we continually provide, not because of a client meeting 20 years ago *Promotions are given not always earned. Given to keep hold of some staff or to conveniently replace people that leave. Recently a number of consultants were made senior but still did the same job as before *3 really good managers have left and weren't effectively replaced. I think 2 have gone to other parts of the company which makes me think it's not all bad just that this division is not a good place to be anymore *We were based over two floors in our office but laterly could fit on one as so many people have left *Change the plan every couple of months and don't have much faith in management. Lost lots of market share while management decided the best course of action but they never asked us directly who speak to the clients every day *When first employed I was promised the world but reality is very different - commission structure, career development, training, social events etc nothing is as outlined *When I started, I went through the onboarding process which was overkill especially given I had previous recruitment experience. Most colleagues that started at the same time have left now *Asked to do an interview with my manager but neither had ever done one before so looked like amateurs regardless of the set question interview form *Didn't get to vote on the designated charities we support and when I questioned about it I was told that we did but didn't voice our opinions so decision was taken out of our hands *Morale low and not a pleasant place to work *It's one rule for one person and a different for another; flexibility with break times, doctors appointments, targets, sickness, expectations, business dress *Pulse no longer regarded as the best agency in London and have lost a lot of market share *Office feels like a call centre *No sense of a team - I had no idea who half of my colleagues were who sat 4 desks away from me

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  4. Helpful (1)

    "A great company with great people!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Marketing Manager in Broxbourne, East of England, England
    Recommends
    Positive Outlook

    I have been working at Pulse (UK) full-time for less than a year

    Pros

    I think the most important aspect of a job is working with people that genuinely care about what they do. At Pulse, I got that impression from day one and I haven't changed my mind since! Everyone is really friendly and helpful and it makes doing my job even more enjoyable. Pulse are very strong when it comes to internal career progression; it feels like managers really advocate for their teams to grow and move up within the company. There is also transparency about how to develop and a clear understanding of what you need to do to achieve the next step up in your career. The benefits at Pulse are pretty good too, including a decent holiday allowance with the opportunity to buy/sell days. There is also a lot of emphasis put on raising money for charity which means lots of internal events, cake sales and collaborations. Overall a great company to work for and I'm so pleased to be part of the team!

    Cons

    Could be more flexible with working hours (start/finish times)

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  5. Helpful (1)

    "Amazing people with a passion for what they do."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Candidate Attraction Executive in Cheshunt, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pulse (UK) full-time for more than a year

    Pros

    - Both colleague and managers are great people who are passionate about what they do and are a joy to be around in and out of the office. - Invest in people and help to ensure you're progressing as a person not only for the business. - Career opportunties to move inside the company to make sure you're role is most suited to your preferences. - Contributing to help the mental health crisis in the UK for adults and children. - Remote working

    Cons

    Potential for more flexible working hours - example start early + finish early. (Although have never asked it's just not regularly displayed).

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  6. "Proud to be part of such a supportive team."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Recruitment Consultant 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pulse (UK) full-time for more than a year

    Pros

    1. great support from Managers and directors 2. excellent in house training and a clear career pathway for progression 3. Friendly and supportive environment to work in 4. transparency with pay and commission structures 5. Lots of opportunities to give feedback on the company and have our say 6. Getting to be part of the business reviews so we know how the company plans to move forward 7. Great incentives and rewards

    Cons

    No major concerns. We are given lots of opportunities to have our say on the company and provide constructive feedback on improvements that could be made

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  7. "Pulse nursing"

    4.0
    Current Employee - Business Manager in London, England

    I have been working at Pulse (UK) full-time

    Pros

    Great team members Great team members Great team members

    Cons

    Poor bonus payments for consultants Consultants leave for better pay elsewhere

  8. "okay company driven by strict heirarchy"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Recruiter in Maidstone, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Pulse (UK) full-time for more than 3 years

    Pros

    colleagues were good, location was very nice

    Cons

    poor benefits, poor targets, no bonuses despite hitting target

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  9. "Great place to work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Manchester, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pulse (UK) full-time for more than a year

    Pros

    Friendly team in the Manchester office and supportive Management. Internal incentives, bonuses, annual Christmas parties and other benefits such as buy/sell holiday and rewards and discount platform.

    Cons

    Nothing negative experienced so far.

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  10. "Okay not for long term"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Booking Coordinator in London, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Pulse (UK) full-time for more than a year

    Pros

    Nice team but not great management

    Cons

    Gossip work environment/ managers stick together

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Found 118 reviews