Pulse (UK) Reviews | Glassdoor.com.au

Pulse (UK) Reviews

Updated 19 Aug 2019

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Found 110 reviews

4.2
StarStarStarStarStar
Rating TrendsRating Trends
80%
Recommend to a Friend
97%
Approve of CEO
Pulse (UK) CEO Richard MacMillan
Richard MacMillan
64 Ratings
Pros
  • "Having been part of the Pulse family for 10 years I am proud to work for such a great company(in 24 reviews)

  • "Clear career progression, which is mapped out in a career pathway(in 14 reviews)

Cons
  • "But this is something that could be done with career progression(in 5 reviews)

  • "2 hours you may not book x10 more shifts etc(in 4 reviews)

More Pros and Cons
  1. "Business Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Pulse (UK) full-time

    Pros

    I have fond memories of Christmas parties, managers away days, long service awards and summer barbecues when we had them. The geographical reach of ICS was always a plus which meant service to candidates and clients was simple and effective. While I didn't enjoy the training sessions as I felt they were outdated, meeting up with people from other offices was a good to share best practise. On a personal level I grew fond...

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    Cons

    I worked my way up through Pulse over the course of 8 years. I worked hard every day because I wanted to grow the ladder, lead a team, earn more money and become pivotal in future plans for the company. What was once a vibrant, personable company eventually turned into a monster, hell bent on making money at almost any cost. When the agency caps hit, my positive career was immediately called into question and I was made...

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    Advice to Management

    I left a while ago now and while it felt like a big step after such a long time it was undoubtedly the right one. I have a fresh outlook on recruitment, having started at a new company I've realised how outdated the processes are. I understand that ICS is a huge company so the personal touch is a difficult thing to address but that would be the first area I would tend to. A lot of people were promoted too fast, just to...

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    Pulse (UK)2018-08-09
  2. Helpful (3)

    "Repetitive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Pulse (UK) full-time

    Pros

    The office is located near Kings Cross train station. The manager arranges team building events but you have to apply for it as if its a talent show but some people are automatically picked to go on it. We go out for drinks every two months to the local pub and get a free drink. The CEO seems nice and always says hello.

    Cons

    We have to call the same clients over and over asking for shifts even though they don't have any because if our call stats are rubbish we get moaned at. We were given sales training but it didn't help. Clients aren't split very well and my day is calling all my clients (9) twice a day and then starting at "A" on the availability and going down to "Z" and then going back to the top again. It would then become an issue...

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    Advice to Management

    You need to get better people on board as you are not replacing the old people with the same standard as some of the people that left that were actually helpful. You over promoting too many people too quickly. Think of a better approach than just calling through lists as you've turned the culture into a call centre. You don't look after staff very well you just dress it up with after work drinks and charity cake days....

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    Pulse (UK)2016-12-18

    Pulse (UK) Response

    February 2, 2017Managing Director

    Thank you for taking the time to leave a review. Whilst it is great to read about the many things you liked whilst working here, such as the location, the events, and the benefits, it is unfortunate to read that you would not recommend the company. Our people are our most important ...

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  3. Helpful (6)

    "Wrong side of average"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Pulse (UK)

    Pros

    *Office location *Some good people work here (though lots have left / are leaving) *Well established company *Some good social events like Thursday night drinks every few months *Opportunities available on the intranet in other divisions so company is quite open *Have an oncall team so you don't have to take work home with you / oncall phone *Some good benefits - help cover travel, basic annual leave, team building...

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    Cons

    *Company too big and has lost personal touch *Never had the commission structure explained. I billed more money from month to month but actually earned less. I've been on different schemes depending on how well team performs. It's always changing and I think it is discretionary dependent on my managers mood *Not a job if you're money hungry as there are too many limitations in place. If you do well then management often...

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    Advice to Management

    *Get a plan that works and stick to it *Do more to keep the good people *Looking after your work force is not buying us cakes *Get some inspirational leaders back instead of over promoting people with little or no experience around us. 12 months as a senior or team leader does not mean you can run a team *I did like my job at first but had to leave as the role became unbearable, was given no proper incentives and...

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    Pulse (UK)2016-11-27
  4. "Unfortunate management."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Recruitment Consultant in London, England
    Doesn't Recommend
    Negative Outlook

    I have been working at Pulse (UK) full-time for more than a year

    Pros

    The people I work with a are great and are very supportive. The social scene fantastic, especially for younger workers looking for a good time in London.

    Cons

    False promises from management and bonuses not being paid out, even after being told that we will get them in our next pay. Management do not care about the inappropriate behavior from coworkers and only care about gross margin not about the well being of employees.

    Advice to Management

    There needs to be a change in management, a lot of managers are getting paid but don't know what for.

    Pulse (UK)2019-08-19
  5. "A once great company that has lost its way"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Business Account Manager in Broxbourne, East of England, England
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Pulse (UK) full-time for more than 10 years

    Pros

    There were some great people within the business. The CEO is a great leader, but his senior management let him down.

    Cons

    I worked for Pulse for over 10 years and the reviews I have seen on here do not reflect the poor treatment that I have seen happen especially over the last 2 years. The division I worked in had no direction or strategy. Poor decisions at senior management level lead to losing many major contracts and candidates. It all could have been different if they had listened to the staff who were on the ground who knew the market....

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    Advice to Management

    Communication is key to engaging with your staff. Senior management, if you are walking into a branch maybe speak to the team instead of walking into an office and shutting the door. Remember, People buy people. Engage with your staff and understand the challenges they face. Look at the rewards package, it does not match your competitors.

    Pulse (UK)2019-08-03

    Pulse (UK) Response

    August 7, 2019HR Business Partner

    Thank you for taking the time to leave a review. I am sorry that your experience of working at Pulse wasn't as positive towards the end of your career as we'd like to achieve. I want to reassure you that we will take your feedback on board and ensure that we work with the Leadership ...

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  6. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Contract Coordinator in Broxbourne, East of England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pulse (UK) full-time for more than a year

    Pros

    Great company with wonderful people

    Cons

    I haven’t experienced anything negative, so cons to state.

    Advice to Management

    None

    Pulse (UK)2019-05-28

    Pulse (UK) Response

    June 14, 2019HR Business Partner

    Thank you for taking the time to leave a review. It's great to read about your positive experience thus far and I hope that you continue to develop and progress in your career here.

  7. "Great opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Compliance Manager in Broxbourne, East of England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pulse (UK) part-time for more than 10 years

    Pros

    Pulse have put in place a great career pathway, which means you are in control of what you want to achieve in your career and the timescale in which to achieve it. There is a high level of on-going personal developement which is personally tailored rather than just attending generic training sessions.

    Cons

    Parking can sometimes be limited

    Pulse (UK)2019-04-03

    Pulse (UK) Response

    April 8, 2019HR Business Partner

    Thank you for taking the time to leave a review. We are passionate about supporting our employees to help them to grow within Pulse and ICS; developing clear career paths and providing training and opportunities for progression is a key focus across our business. It's great ...

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  8. "Pulse Nursing teams"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pulse (UK) full-time for more than 8 years

    Pros

    Having been part of the Pulse family for 10 years I am proud to work for such a great company. You have autonomy and trust to help grow the business, open communication and so much in terms of benefits from a simple thank you, through to an amazing Christmas party.

    Cons

    Very few, the nature of what we do = fast pace and often a busy environment, but if you work hard the pros certainly out weigh the cons

    Advice to Management

    Keep listening and keep evolving

    Pulse (UK)2019-03-01

    Pulse (UK) Response

    March 8, 2019HR Business Partner

    Hi, it's great to read about your positive experience and to see that you'd recommend this as a great place to work. Listening and acting upon feedback play a key part in engaging with our employees and we'll continue to do so. Thank you for taking the time to leave a review.

  9. "Anonymous"

    StarStarStarStarStar
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Pulse (UK) full-time

    Pros

    Awesome colleagues, dedicated case managers and care-coordinators

    Cons

    Offices getting shut down, losing dedicated staff

    Advice to Management

    Stop being so worried about money

    Pulse (UK)2019-03-13
  10. "Business Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Business Manager in Manchester, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pulse (UK) full-time for more than 5 years

    Pros

    Excellent company to work for with lots of support. Great opportunities for promotion.

    Cons

    There isn’t anything to mention

    Advice to Management

    Promote staff figures to the branch

    Pulse (UK)2019-02-21

    Pulse (UK) Response

    March 1, 2019HR Business Partner

    Thanks for taking the time to leave a review. It's great to read that you feel there are good career opportunities here and that you'd recommend Pulse as a great place to work. We take on board your feedback and will share this with the senior managers.

Found 110 reviews