EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

Join our Tweed Heads team as a Customer Service Representative and play a meaningful role in supporting injured workers through their recovery journey.

We’re looking for people who genuinely care about delivering great service, can build trust with others, and are motivated by helping people achieve positive outcomes. You don’t need prior claims experience- if you come from a strong customer service background and bring empathy, resilience, and a solution-focused mindset, we’ll support you with the rest.

As part of the interview process, shortlisted candidates will be invited to attend a face-to-face group interview on Tuesday 7th July 2026.

This is a full-time, permanent role commencing 10th August 2026, based in our Tweed Heads office. We also offer work-from-home flexibility (up to 3 days per week) from month three, subject to performance and approval.

YOUR RESPONSIBILITIES

• Assist the worker and employer with the claim process and providing support in the completion of relevant documents to ensure timely access to required services to support return to work and injury recovery.

• Pro-actively proceed with appropriate case management to achieve the optimum outcome of early sustainable return to work for workers with reasonable claim costs.

• Ensure that allocated work is actioned within appropriate timeframes.

• Manage telephone enquiries within EML’s guidelines and adhere to the EML’s Communication Policy.

• Collaborating with Injury Management Specialists and other subject matter experts to collect information and ensure customers receive expert advice and support.

• Recording and maintaining accurate records.

ABOUT YOU

• You will show a high level of empathy while being passionate about providing great customer service.

• You will be a great listening, display excellent communication skills and have a solution focused mindset.

• You will embrace change with confidence and are comfortable with in a multi-system environment whilst having the ability to handle and overcome challenges.

• Having great attention to detail, you will enjoy learning and growing within the business.

• Proficient use of Microsoft Office Suite.

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

• A diverse and collaborative team culture like no other
• Flexibility to work from home to support work/life balance
• A corporate wellbeing program with discounted health insurance and gym membership
• Generous discounts from over 350 retailers through our RewardsHub program
• Comprehensive learning and development opportunities to help you reach your full potential
• Access to support and counselling services with work or personal matters, through our Employee Assistance Program
• Companywide events to stay connected and celebrate success
• Entitlement to annual company incentive scheme + salary reviews
• Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.