We are seeking a highly organized, proactive and tech savvy operations and compliance coordinator to support the growth and operations of a NDIS focused business.

This role involves:

• Managing NDIS compliance processes
• Supporting CRM and operational systems development
• Assisting with invoicing and cash flow administration
• Improving workflows and operational efficiency
• Showing initiative in developing and implementing AI-assisted systems and automations

The ideal candidate is reliable, detail-oriented, solutions-focused, and confident using technology to improve business operations.

Key Responsibilities

NDIS Compliance & Administration

• Maintain NDIS compliance documentation and operational records
• Assist with audit preparation and policy management
• Ensure systems and processes align with NDIS standards
• Maintain accurate participant, staff, and operational data

CRM & Systems Development

• Help develop and improve CRM systems and operational workflows
• Build and maintain SOPs, templates, and process documentation
• Identify inefficiencies and recommend operational improvements
• Assist with automation setup and systems integration
• Maintain accurate reporting and workflow tracking

AI Systems & Automation

• Show initiative in identifying opportunities to implement AI tools and automations
• Assist in developing AI-assisted workflows for administration, operations, compliance, and communication
• Research and recommend tools that improve efficiency and scalability
• Help streamline repetitive tasks using automation and AI platforms
• Work alongside management to continuously improve internal systems

Finance & Cash Flow Administration

• Track incoming and outgoing payments
• Monitor and follow up invoices
• Maintain financial tracking spreadsheets and records
• Assist with cash flow reporting and payment reconciliation

General Operations Support

• Assist with day-to-day operational coordination
• Manage administrative tasks and follow-ups
• Coordinate meetings, reporting, and workflow management
• Support business growth initiatives and operational projects

Requirements

• Strong organizational and administrative skills
• Excellent written and verbal English communication
• High attention to detail and confidentiality
• Ability to work independently and solve problems proactively
• Strong systems-thinking mindset
• Comfortable learning and implementing new technologies
• Reliable remote work setup and internet connection

Preferred Experience

• Experience working with NDIS providers or healthcare/disability services
• Familiarity with NDIS compliance requirements
• Experience using:
• Xero
• Airtable
• Google Workspace
• ChatGPT and AI tools
• Operations coordination or executive assistant experience
• Experience building automations or AI-assisted workflows highly regarded

What We’re Looking For

We value people who:

• Take initiative
• Think critically and solve problems
• Improve systems proactively
• Embrace technology and AI tools
• Communicate clearly and professionally
• Take ownership of tasks and outcomes

Work Details

• Remote role
• Part-time initially with opportunity for long-term growth
• Flexible hours with some overlap with Australian business hours preferred

How to Apply

Please include:

• A short introduction
• Your relevant operations/compliance experience
• CRM, automation, and AI tools you have used
• Experience with invoicing or financial administration
• Examples of systems or process improvements you have implemented
• Your hourly/monthly rate and availability
• Include the word “automation” in your application create intake porcessess and manage work flow

Pay: $12,000.00 – $20,000.00 per year

Experience:

• exec assistant : 3 years (Preferred)

Language:

• fluent english (Required)

Work Location: Remote