Join a long‑standing Telco partner and take your career to the next level.
Solve Communications is expanding our corporate Service Desk and seeking an experienced Helpdesk & Provisioning Specialist to support fixed and mobile services for enterprise clients.

This is NOT a technical role - it is a provisioning role.

If you’ve worked with Telstra systems, managed connectivity services, or coordinated provisioning and faults — this is an excellent opportunity to join a supportive, professional team with strong industry roots.

Why You’ll Love This Role

• Work with an established Telstra partner (30+ years)
• Hands-on exposure to NBN, Fiber, Enterprise Ethernet, mobility & cloud services
• Supportive, experienced team with real career development opportunities
• No sales — purely service, provisioning and customer support
• South Melbourne location, close to transport and amenities

What You’ll Be Doing

• Manage customer service requests via Salesforce, email and phone
• Provision fixed services including NBN, Enterprise Ethernet, Fiber, IP services
• Coordinate SIM activations, hardware orders, mobile fleet changes
• Handle provisioning, faults, escalations and service changes across carriers
• Use Telstra portals for ordering, tracking and fault management
• Run usage, billing and audit reports with high accuracy
• Collaborate professionally with enterprise customers and carrier account managers

What You’ll Bring

• Experience with Data & Connectivity services: NBN, Enterprise Ethernet, 4G/5G
• Strong background using carrier portals (Telstra)
• Ability to manage multiple provisioning and fault tickets simultaneously
• Understanding of WAN/LAN fundamentals (preferred)
• High attention to detail and strong reporting/documentation skills
• Experience in a managed services or multi-carrier environment (desirable)
• Mobility knowledge (iPhones, Android, MDM tools, fleet management)
• Excellent communication and customer coordination skills
• Salesforce or similar CRM experience
• Availability for rotating shifts (7:30am – 9:00pm) and occasional weekends

About Solve Communications

Solve Communications has provided enterprise-grade voice, data, mobility and cloud services across Australia since 1984. As a trusted Telstra partner, we support organisations nationwide with reliable, responsive and customer-focused Telco solutions.

Ready to Grow Your Telco Career?

If you’re passionate about telecommunications and want to work with an experienced, supportive and forward‑thinking team, we’d love to hear from you.

Apply today

Pay: $60,000.00 – $70,000.00 per year

Work Location: Hybrid remote in South Melbourne VIC 3205