Our Company

For over 45 years, ABN Group has been a pioneer in the building, property, and finance industries, making the dream of home ownership a reality for thousands in Western Australia and Victoria. We've crafted over 90,000 homes, ranging from first homes to luxury residences, all while maintaining the trust of our community – 1 in 4 customers referred to us by someone who believes in our commitment.

We're not just a company; we're a community of 1,900+ employees and 3,000+ subcontractors, bound by our values of Relentless, Fun, Authentic, Passion, Excellence, and Leadership. Here, you'll find a collaborative culture, a high-performing team driven to be better, and a work environment where you can truly thrive.

The Role

The purpose of the Desktop Support Analyst is to undertake the daily operations of the Desktop Support function.

The key responsibilities of the role include (but not confined to):

• Accurately record, categorise, prioritise, and resolve incidents received via email, telephone, and Service Desk communication channels
• Ensure incidents and service requests are completed within the defined SLA timeframe
• Identify opportunities for continual service improvement within the Desktop Support team and other IT Operations teams
• Keeping stakeholders up-to-date with progress and resolution of assigned incidents and service requests
• Create and maintain high-quality knowledge articles within the ITSM toolset
• Provide TechHub support services, onsite support and site visits when required

You

To be successful in this role, the following qualities and experiences will be considered favourably.

• Previous experience in a similar role providing Level 2 support
• Excellent communication, problem solving skills and demonstrable customer service skills
• Proven understanding and experience with Intune
• Experience in a large, complex technical environment and strong understanding of the Standard Operating Environment (SOE)
• Excellent PC hardware and software troubleshooting skills
• Extensive knowledge of Microsoft Windows 11, Active Directory, Exchange and Office365 suite of applications
• Ability to maintain composure in a fast-paced environment whilst maintaining a fun and positive attitude
• ITIL V3 or V4 required
• WA Drivers licence mandatory

Why ABN?

We're not just offering a job; we're inviting you to be part of a community that values innovation, passion, and excellence. Our employee benefits include:

• In-House Discounts: Exclusive discounts to enjoy
• Flexibility: Work arrangements tailored to support your work-life balance
• Career Growth: Opportunities to elevate your career within a thriving organization
• Wellness Focus: Dedicated programs to nurture your well-being
• Health Coverage: Access discounted private health insurance
• Parental Leave: Paid leave for both primary and non-primary carers

What's Next?

To take advantage of this excellent opportunity apply now via the link.