SM Service Planning Metropolitan

In this role:

As the Senior Manager, Metropolitan Service Planning, you will lead the translation of strategic network directions into the planning and optimisation of public transport services across the metropolitan network, including bus, ferry and light rail, as part of an integrated public transport system.

You will develop service plans aligned with defined network outcomes, ensuring services respond to customer needs and operational realities, and support seamless connections with rail, active transport and other modes.

Working closely with Strategic Network Planning and partner teams, you will play a key role in turning network vision into practical, deliverable service improvements that support prioritisation and delivery.

In this role you will oversee a number of initiatives, with your primary accountabilities as:

• Lead the development of service plans aligned with network outcomes for bus, ferry and light rail
• Undertake detailed service planning to support network changes, service optimisation and implementation
• Translate strategic network directions into practical, deliverable service solutions
• Optimise existing public transport networks to improve service integration, connectivity and reliability
• Provide evidence-based advice to support prioritisation and delivery of service improvements
• Work closely with Strategic Network Planning, infrastructure and operations teams to ensure alignment between network intent and service delivery
• Collaborate with rail planning and operations teams to ensure effective interchange, connectivity and integration across all public transport modes

For more information, please refer to the Role Description and Information Pack.

About you:

• You bring an extensive track record in public transport planning, with an understanding of how different modes interact to deliver an integrated network
• You have experience translating strategy into delivery-ready outcomes, using data and insights to inform decision-making
• You bring strong experience working across large organisations and government agencies to influence, align stakeholders, and deliver coordinated outcomes that balance customer needs, operational realities and investment constraints
• You bring a strong customer focus and understand the importance of designing services around real needs and behaviours
• You are a collaborative leader, able to bring together different teams and perspectives to solve complex problems
• You are comfortable working in a high-profile environment with complex stakeholder relationships, competing priorities and interdependent projects
• You are recognised as credible and influential, with strong skills in leadership, stakeholder engagement and risk management
• You are confident navigating ambiguity, analysing complex information and making sound decisions under pressure

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.