About Swazzy

Swazzy is a growing Managed Service Provider delivering IT support, business systems, network services, and technology solutions to businesses across Australia.

We are a team built on purpose, customer service, teamwork, attention to detail, and a genuine desire to help our members succeed. At Swazzy, we believe in working together, supporting each other, taking pride in the work we do, and delivering a reliable and professional experience every time.

As we continue to grow, we are looking for casual IT support technicians who can assist us with ad-hoc on-site work, installations, IT setups, network setups, and support tasks as required.

About the Role

This is a casual, ad-hoc IT support position suited to someone with strong IT knowledge, practical troubleshooting skills, and the ability to work professionally with customers on-site.

The work will vary depending on customer needs. Some jobs may only require a couple of hours, while others may involve full-day installations or two-day rollout projects. At this stage, we cannot guarantee a fixed number of hours each week, so this role would suit someone looking for flexible casual work, project-based work, or additional IT field service opportunities.

You will be supported by Swazzy’s backend team and central operations team. Clear instructions, job notes, and guidance will be provided for each task. You will not be expected to operate alone without direction, but you must be confident, reliable, and capable of following technical instructions carefully.

Key Responsibilities

Your duties may include:

• Attending customer sites to complete IT support and setup work
• Assisting with workstation, laptop, printer, and peripheral setups
• Installing and configuring basic network equipment
• Supporting internet, Wi-Fi, router, switch, and access point setups
• Assisting with Microsoft 365 user and device setup tasks
• Helping with new site installations, office setups, and technology rollouts
• Following clear instructions from Swazzy’s backend and operations teams
• Testing equipment and confirming services are working before leaving site
• Taking photos, notes, and completing job updates as required
• Communicating professionally with customers and the Swazzy team
• Escalating issues when further support is required
• Representing Swazzy in a professional, friendly, and helpful manner

About You

We are looking for someone who is practical, reliable, and confident working with IT systems.

You should have:

• Good general IT knowledge and troubleshooting skills
• Experience with computer setups, printers, networking, Wi-Fi, and basic infrastructure
• Confidence working on-site with customers
• Ability to follow instructions and complete checklists accurately
• Good communication skills
• A positive and professional attitude
• Strong attention to detail
• Ability to work with a remote support team during jobs
• Willingness to ask questions and escalate when needed
• Flexibility to accept casual jobs when available

Highly Regarded Skills

The following would be beneficial but are not essential:

• Experience working for an MSP or IT support provider
• Microsoft 365 knowledge
• Experience with routers, switches, wireless access points, and structured cabling environments
• Experience with Ubiquiti, DrayTek, TP-Link, Fortinet, or similar networking equipment
• POS, printer, label printer, or retail technology setup experience
• Basic understanding of SharePoint, Teams, and user onboarding
• Previous field services or installation experience

Requirements

To be considered, you will need:

• A valid driver’s licence
• Access to reliable transport
• Your own basic IT toolkit
• A mobile phone
• Strong availability communication
• The ability to travel to customer sites when required
• Australian work rights
• An ABN would be highly regarded, depending on the engagement structure

What We Offer

• Flexible casual work
• Ad-hoc project and support opportunities
• Clear job instructions and support from our central operations team
• Opportunity to work with a growing IT services business
• Exposure to a variety of customer environments and technologies
• A supportive team culture
• Potential for ongoing work as Swazzy continues to grow

Our Culture

At Swazzy, we are serious about customer service and team support. We believe in being helpful, respectful, reliable, and accountable. Our customers are important to us, and so is the experience they receive when one of our team members attends their site.

We are looking for someone who understands that IT support is not just about fixing technology. It is about helping people, communicating clearly, doing the job properly, and leaving the customer feeling confident and supported.

How to Apply

Please apply with your resume and a brief cover note outlining:

• Your IT support or field services experience
• Your general availability
• The areas you are able to travel to
• Any relevant tools, certifications, or technologies you have experience with
• Whether you have an ABN

We are looking for reliable people who can become part of Swazzy’s extended support network and help us deliver great service to our customers.

Pay: $30.00 – $80.00 per hour

Benefits:

• Employee discount
• Travel reimbursement

Work Location: On the road