Description

A Typical Day in the Life Includes:

• 
  Assist delivering a quality product to the Customer base.

• Undertake as well as define System Testing and Fix Testing procedures and documentation as part of the software development cycle.

• Investigate software defects, documentation or procedural issues reported by customers and investigate, document, and recommend solutions in accordance with procedures.

• Provide primary level of contact for investigation into support and development issues that are assigned to you. Provide effective communication of the resolution of these back to the R&D Manager and nominated contacts.

• Check Release Notes for Software releases, Service packs and fixes are meaningful and easily understood prior to the work item passing to the Customer in accordance with the standard development procedures.

• Assist with Develop Functional Specifications, System Test Plans, Regression Test Plans and Load Testing Plans as requested.

• Review and provide feedback on Functional Specifications, Unit Test Plans, System Test Plans and Release Notes as requested.

• Identify, recommend, or address procedural improvements.

• Adhere to all internal policies and procedures.

• Assist with other duties as requested from time to time by the R&D Manager.

Basic Qualifications:

• 
  A commitment to Customer Service and Satisfaction by having tested software solutions thoroughly.

• Achievement of completing testing requirements to meet the Development Schedules as specified by the R&D Manager.

• Enhance and maintain Pathway adhering to the software development standards and procedures. This encompasses testing fixes and regression testing as required.

• Provide product assistance and support to Management, Developers, Support Representatives and System Testers where required.

• An effective Team/Staff Environment.

• Assist R&D Manager in investigations to product functionality and enhancements as required.

• Assist R&D staff with product function queries and suggestions.

• Ability and proven experience interfacing with all levels of management.

• Excellent problem-solving and decision-making skills.

• Ability to prioritise and undertake tasks.

• Proficiency with personal and productivity tools including MS Office, MS Project etc.

• A confident and positive mindset with a willingness to learn.

• A commitment to the delivery of quality software.

• Excellent customer service focus.

• Excellent verbal and written communication skills.

• Superior logic, attention to detail and analytical approach to software development and testing.

• Highly Skilled at developing relationships with customers, colleagues and Management.

• Ability to accept as well as provide direction on product development and system testing, ability to work in a team environment.

• Able to exhibit ability to perform under pressure.

• Proven ability to work independently or with minimal supervision.

• Proven ability to grasp new concepts and skills.

• Excellent time and task management skills, including ability to manage concurrent tasks and priorities.

Preferred Qualifications:

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