The Loyalty team within the International Card Services (ICS) organisation is responsible for managing and optimising a market-leading rewards program, Membership Rewards, that contributes to new Card acquisition whilst engaging and retaining Card Members to drive profitable growth.

The Assistant Manager, Loyalty plays a key role in supporting the delivery and optimisation of loyalty initiatives across the Membership Rewards ecosystem. The role contributes to strategic and operational outcomes across a range of loyalty focus areas.

This role provides the successful candidate with the opportunity to develop broad loyalty expertise across capability uplift, operational delivery, customer experience, partner engagement, marketing execution, analytics and program optimisation within a fast-paced and dynamic environment.

The successful candidate will work closely with multiple teams across the ICS business, the broader Enterprise, and international Centre of Excellence (COE) teams to support loyalty objectives and business outcomes.

This position is ideally suited to a motivated self-starter who has proven experience across operational and technical delivery, marketing execution and analytical problem solving, supported by strong interpersonal and relationship management skills.

A Typical Day in This Role Could Look Like:

• Attending a team stand-up to understand team priorities and identify synergies across loyalty initiatives
• Supporting the delivery and execution of loyalty initiatives, offers, campaigns or customer experience enhancements
• Supporting capability uplift initiatives including testing, validation and implementation activities
• Running reports to understand program performance and share insights to inform recommendations and action plans
• Managing stakeholder queries, issue resolution or execution updates
• Partnering with colleagues across the business to progress key deliverables and priorities

• Team player mindset who is flexible, can operate independently and maintains a positive attitude during changing work priorities.
• Demonstrated project management, organisational and analytical skills.
• Intermediate or advanced proficiency in MS Office tools, including Excel (data analysis, pivot tables and structured reporting) and PowerPoint (clear and concise stakeholder communication).
• Ability to meet deadlines and excel in a fast-paced, agile environment.
• Strong relationship management skills with the ability to build collaborative working relationships across the Enterprise.
• Self-starter who has a thirst to learn and is proactive in problem solving.
• Curious mindset with an interest in loyalty market trends and emerging ideas, and the ability to translate insights into opportunities to enhance the customer experience.
Strong written and verbal communication skills.

It Will Be Advantageous to Have:

• Understanding of loyalty programs, customer engagement and/or digital platforms.
• Ability to apply knowledge of Amex products, systems and processes to support analysis, recommendations and implementation of solutions.
• Exposure to loyalty, partnerships, product, marketing or customer experience environments.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities