About us:

Stanbroke is a reputable family-owned and operated Australian cattle and beef business. Our operations span across Northern Queensland, with the extensive cattle properties, backgrounding operations in Southern Queensland, state-of-the-art cattle feedlots, a fully accredited beef processing facility and global marketing capabilities. We offer a full range of Grain and Grass-fed beef categories and export to over 40 countries globally.

What you'll be doing:

• Responding to support requests via phone, email, and our helpdesk ticketing system
• Diagnosing and fixing hardware and software issues
• Managing user accounts, password resets, and Microsoft 365 support
• Setting up laptops, desktops, and devices for staff
• Escalating complex issues to senior engineers with clear documentation
• Contributing to our internal knowledge base

What you'll bring:

• At least 2 years’ experience in IT helpdesk or technical support
• Strong working knowledge of Windows 10/11 and Microsoft 365
• A basic understanding of networking, including DNS, DHCP, TCP/IP and VPNs
• CompTIA A+ certification, or currently working towards it, would be highly regarded
• A genuine passion for customer service and solving problems
• Excellent communication skills, with the ability to explain technical information to non-technical users
• A proactive attitude, with the ability to take ownership and follow tasks through to completion
• Flexibility to work every second Saturday, with a day off in lieu provided

Why join Stanbroke?

• Be part of a large, vertically integrated Australian agribusiness
• Work in a supportive, team-focused environment
• Make a real impact by solving tech problems every day
• Ongoing, stable employment with a respected industry leader
• Access to employee benefits, including discounts on premium Stanbroke beef

If you’re ready to build on your IT experience, support a busy operational team, and be part of a fast-paced environment where your work makes a real difference, we’d love to hear from you.