At TMBL, you’ll focus on what you do best: empowering people through high‑quality learning experiences. With supportive leadership, collaborative teams, and the opportunity to shape capability uplift, this role is designed for a training professional who thrives on helping others succeed.

Why you’ll love this role

• Make a real impact by uplifting capability across our Contact Centre
• Deliver meaningful onboarding and coaching without sales pressure
• Enjoy hybrid flexibility and a supportive, people‑centred culture
• Lead and shape training programs that improve performance
• Access development opportunities as part of a continuously improving team

About this role

As a Training Specialist, you will be central to building the capability and confidence of our Contact Centre team. You’ll deliver high‑quality onboarding, provide on‑the‑floor support, and facilitate engaging learning experiences that help staff succeed. Partnering with the Enablement team and leadership, you’ll identify development needs, refine learning pathways, and ensure training programs drive measurable uplift.

What you’ll be doing

• Delivering end‑to‑end onboarding and engaging training sessions
• Coaching and supporting staff during live or simulated customer interactions
• Providing clear, constructive feedback to build confidence and competence
• Identifying skill gaps and creating targeted development plans
• Maintaining and improving training content and learning pathways

What you’ll bring

• Experience in training, facilitation, coaching, or capability uplift
• Strong facilitation skills across virtual and in‑person environments
• Confidence providing performance feedback and on‑the‑floor support
• A collaborative approach and ability to build trust quickly
• A continuous improvement mindset driven by insights and data

About us

Teachers Mutual Bank Limited is one of the largest mutual banks in Australia. We are a globally-recognised socially responsible bank with profit-for-purpose as our business model and philosophy.

At our Bank, social responsibility is built-in, not bolted on and drives our business practices, people, and products. We are proud to serve some of Australia's essential workers in education, emergency services and healthcare.

We believe they deserve a bank that does good for their community. We have been named one of the World's Most Ethical Companies for ten years in a row and are a Certified B Corp Bank.

Our employees embrace our organisation's values of passion, advocacy and sustainability, and contribute to a diverse and inclusive workplace culture founded on mutual respect, equality and a focus on striving to deliver exceptional member service. We are an Employer of Choice, promote Diversity and Inclusion, and follow EEO principles by appointing on merit.